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The Transcript

How to Escape the Social Media Swindle

Voiceover: This is Rainmaker.FM, a digital marketing podcast network. It’s built on the Rainmaker Platform, which empowers you to build your own digital marketing and sales platform. Start your free 14-day trial at Rainmaker.FM/Platform.

Robert Bruce: Are you ready to log in?

Brian Clark: You talking to me?

Robert Bruce: Yeah. Are you ready to log in?

Brian Clark: Someone had an interesting weekend, I take it.

Robert Bruce: Yeah. Well, it’s Monday. I’m trying to get back in the game here.

Brian Clark: But it’s not Monday. It’s Thursday.

Robert Bruce: It’s Thursday. That’s right. Actually, it’s whatever day listeners of New Rainmaker are listening to this.

Brian Clark: What is it that you like to say? Wherever and whenever you are?

Robert Bruce: Out there on the Internet. Yes.

Brian Clark: That’s right. That’s your phrase.

The Proliferation of the Logged-In Experience

Robert Bruce: We’ve been talking about this ‘logged in’ experience. We’re doing a mini-series. This is number two in a mini-series of looking at membership sites. We also have a nice little surprise today, Mr. Clark, and that is somebody joining us from the well-known Mainframe podcast on the Rainmaker.FM Podcast Network. That’s Chris Garrett, our Chief Digital Officer. Chris, did you make it in?

Chris Garrett: I am the token geek today.

Robert Bruce: Token geek.

Brian Clark: You’re always the token geek.

Robert Bruce: That’s a good way to look at it.

Brian Clark: Actually, remember in Office Space when the one guy that they’re like, “Could you tell us what you do?” And he walks the plans to the engineers from the customers, and then it turns out he actually has his secretary do it and he doesn’t do anything.

Brian Clark: No, that’s not Garrett. Garrett wishes that were his job. It’s a little more complicated, though.

Chris Garrett: Yeah, right. That’s the dream.

Brian Clark: But he does translate for us quite well.

Robert Bruce: I don’t think there’s anything in this company that you don’t have your hands in, in some way. Right, Chris?

Chris Garrett: I just interfere in everybody else’s business.

Robert Bruce: Yeah, right. Hey real quick, how’s The Mainframe going over there? You and Tony Clark, our Chief Operating Officer, are co-hosting The Mainframe. How are things over there?

Chris Garrett: We’re having a lot of fun, and we’ve had some nice feedback. I’d like to unseat Mr. Damien, but we’re doing quite well.

Robert Bruce: Join the club.

Brian Clark: I know. That guy, he’s rogue.

Robert Bruce: You know, I was thinking, you do have direct access to the servers, or at least the folks that do, right?

Brian Clark: Wait a minute, Robert. Oh, you want to fix the stats. You don’t want to just kick him off. Actually, we could just kill his show, but I don’t think that would be in our best interest.

Robert Bruce: Delete. Well, for those of you who are fans of Chris, which are many, you should go over to Mainframe.FM. Check out what he and Tony are doing over there.

Chris, thanks for hanging out with us today. We’ve got some good questions for you, too. Like I said, we’re continuing this mini-series on the idea of membership sites.

Brian, you started last week with the general idea of this ‘logged in’ experience. One thing that struck me towards the end of that episode, you talked about the true nature of a site like Facebook. We think of it as a social media site, which it certainly is, social networking site. But you argue that the real nature of it is a membership site, which I’ve never really thought of before if I’m honest, but we opened up with this idea of the logged in experience. There are several aspects of that. Why don’t we do a quick little recap.

Brian Clark: So we talked about Facebook. Basically, you have to register to gain access. If you’re not logged in, your experience is not the same. So, in essence, it operates like a membership site even though it’s primarily a social network. I’ve actually got an even better example for you this week, which we’ll get to in a second, kind of tied into some recent news.

The basic premise, and this is something we acted on in 2013 when we shifted our email strategy, was that the advent and the mainstreaming of social media, the proliferation of apps, and certain sites that deliver premium content, whether paid or free, have transformed the way we think about the online experience. That really comes into this, whether you’re logged in or not. Whether you’re registered for access or you’re not. I think we did cover some of the psychological aspects of that. We can go fairly deep down that rabbit hole, but you get the idea that — what is it?

Fear of missing out is the dark side of social media. That you’re always worried something’s happening that’s cooler than what you’re doing. I think there is some aspect of that — this velvet rope syndrome — that when you interact with a site and you realize that there’s an experience waiting that requires registration, that is much more compelling than opt-in or, for most situations, just a newsletter.

There’s got to be more. We’ve known this for years with the whole ethical bribe, free e-book stuff that isn’t as effective anymore. I think things have shifted to a new level. Let me give you some examples about this that build on what we talked about last week. Membership sites have been around since the ’90s, started off on the seedier side of the Internet, and then slowly made themselves into a mainstream concept. I think that’s the important lesson here.

Why Big Companies Are Sick of Social Media

Brian Clark: I saw something really interesting from Forrester, who obviously reports on the enterprise level, that big companies have grown completely disenchanted with social media. Number one, I think it’s fair to say a lot of them took the wrong approach for about five to seven years there as far as trying to treat the outer fringes of the audience like they were in a ready-to-be-converted mode. As in, “Become our customer,” after you gave us a Facebook ‘like.’ Didn’t really work that way. That’s a very cold relationship. It still counts as part of the audience, but until you bring them in closer to you, you’re not going to get the kind of response you want.

Number two, of course, is that email is 40 times more effective for converting into sales than social media. That’s pretty huge right there, and we’ll talk a little bit more about that. We’ve got the Zuckerberg bait and switch. You’ve got to pay on Facebook to reach your audience. On Twitter, it’s not really that much better because not everyone’s paying attention at the right time. Unless you do a Guy Kawasaki and tweet out 15 times in repetition, which does work by the way, it’s still disenchanting.

So you’ve got these big brands who are going back old school — everything old is new again — with branded communities. ‘Community’ has been a buzzword on the Internet since the BBS days. It’s always been over-hyped, but these branded communities are essentially what we’re talking about here in the sense that they’re driving people back to their own sites. They’re getting them to register to participate. Usually there’s a form involved. There’s a Q&A function. There’s content. Actually, when you combine all three of them together, as this Forrester excerpt of the report reveals — we’ll link to that in the show notes — it goes beyond evangelism and advocacy into you can actually convert prospects into customers.

We certainly know that. When you bring them in at that level, they’ve come on the other side of the rope. You’re now able to communicate with them directly by email. It’s interesting to me, just as we’re starting to really hit on this change in the way a great website should work, that the enterprise level, which is usually forever behind the rest of us, they’re actually moving in this direction and having legitimate success. There’s more to this than just the scrappy small companies.

Robert Bruce: What does this mean to let’s not even mention the idea of ownership of the community itself. We all know you mentioned the Zuckerberg bait and switch.

Brian Clark: That’s the point.

Robert Bruce: Right.

Brian Clark: They’re completely frustrated, and I don’t blame them. We, of course, have been preaching this ad nauseam, but I think this is a good sign. Remember when Gary Vaynerchuk’s book came out and he really emphasized interaction at the social level. Really that’s kind of falling apart. I think there were some very smart people with some ideas that turned out not to be right. We have always been strong on home base. Own your property. Bring the audience to you. All of that. We stayed the course, but I’m feeling better that there’s some sanity returning to the world. Facebook’s going to take you for all you’re worth.

Robert Bruce: Garrett, what do you think of the enterprise waking up to this idea of owing their own and developing their own branded communities?

Chris Garrett: It’s like Brian just said about owning the real estate, owning the asset. When you own the real estate, then you control what that member sees. You can put nudges into taking actions. They might upgrade their account, or they might buy something from you, which you can’t do in Facebook as well. You could do some targeted ads, but you’re not in control of the experience as much as if you owned it. If you do that well, then the social proof and the other members will actually sell for you. You don’t even have to step in explicitly.

Brian Clark: Yeah, that’s a great point because Facebook benefits from the logged in experience, not you. They’re there. They have the user relationship. They’re logged in. They get to follow them all over the place, serve them targeted ads, and determine what they see in their news feed. You guys remember the psychological experiments they were basically performing on Facebook users without their knowledge. That was interesting.

Chris Garrett: Yep.

Brian Clark: Facebook owns that relationship. They’ve made that abundantly clear by saying, “You now get to pay us to reach that audience you built over here on our land.” Again, Chris is right because, when you own the property, there are all sorts of ways to heighten the experience that you can’t do otherwise.

A Major Content Acquisition, and What It Means for You

Robert Bruce: A very interesting purchase took place recently and that was LinkedIn acquiring Lynda.com, a massive education site. Let’s talk about that for a little bit, and also what it might mean for smaller organizations.

Brian Clark: Lynda.com has been a site that we have followed and admired since the beginning of Copyblogger. I’m pretty sure the early version of Teaching Sells pointed to Lynda as a great learning community. They just got so big. It’s amazing. Then, of course, what was the acquisition price? $1.5 billion? That’s a lot of money for a membership site, but that’s exactly what happened there.

This is going to become my new example of an overall logged in experience type play. Because think about it this way, LinkedIn has the Pulse service, which is freely available content. It started out in their Influencer program, and then they opened it up to others. So you have all this freely available content that’s being shared on LinkedIn, but also across the web. Then you have the original logged in experience, which is a business networking function combined with the 21st century resume, if you will. Again, you don’t get to do all that stuff until you register for access and log in.

Now there’s another component. Now, with the edition of Lynda, they have a paid business training and lifelong learning environment that complements. Something we’ve been talking about since 2007 is, as technology increases, as business models change, as the pace of everything intensifies, you’ve got to be constantly learning. So the reasoning given behind the acquisition of Lynda from LinkedIn was “always be learning,” which again, another play that we did in Teaching Sells a long time ago. This is a good thing because it legitimizes this type of non-university-backed online training because I don’t see any of the universities at the cutting edge.

It’s always been the practitioners, and that’s what Lynda latched onto. In a way, it continues to validate the people who want to make their own online courses, their own membership sites, because this is the way education happens. Therefore, building up your own authority as a subject matter expert or being able to produce sites that rely on the expertise of others, like Lynda does, that’s going to become a crucial opportunity. Lynda’s not going to extinguish all the training programs out there. We already know that today. I think it just legitimizes it.

The structure is what interests me. Freely available content, an initial free logged in experience leading to a paid logged in experience. That’s Copyblogger, MyCopyblogger, and Authority. It’s the exact model we’ve had in place for over two years now. Now, I’m not saying LinkedIn ripped us off. No. I doubt that very much. This is what’s happening. It’s not a Copyblogger thing. It’s a web thing. It’s an Internet thing, and it’s incredibly important. Chris, you’ve been around with us forever, both before you joined the company and then after, how do you see this all playing out?

Chris Garrett: I look at it as your career is the ultimate fear of missing out. If you see other people progressing in their careers past you, you’ve got to look at why they’re getting ahead. You’re going to look at the certifications, the training, the skills on their LinkedIn profile, and you’re going to want to upgrade. But you’re not going to go back to university. You’re going to tactically add those skills and that experience. I think it’s a really smart move, but it validates what we’ve been doing all these years of highly focused training from people who know what they’re talking about. You’ll get the benefit of selling what you know. They get the benefit of all that experience, and they’ll upgrade in their career or the business. I think it’s a wonderful validation of everything we’ve been doing.

Brian Clark: Yeah. Here’s another interesting thing, because I think you’re right on the business front. I read an interesting article that said, “Relationship, skills, and personal development are the fastest growing segments of online education.” Again, not from a university because that stuff doesn’t get taught at university. This article was focused on very smart, very tech savvy people who just aren’t all that great with women or men, as the case may be. It’s become a boon for people who are into things like reading body language. Not the shady seduction courses that we saw about five years ago. More legitimate stuff, but effectively the same topic when you think about it. So it’s not just business.

Why You Should Build and Offer a Free Course Right Now

Robert Bruce: One thing I keep hearing more and more is this idea of, “My children probably will not go to college or university,” but more than that, it’s the idea not so much in the future of a degree that you earn from a university, but a collection of very specific skills that you bring to a project or a job. That’s Lynda.com, right?

Brian Clark: Yeah. The whole concept of ‘just in time learning’ too.

Robert Bruce: Right.

Brian Clark: I get what you’re saying because by the time my son, who just turned 10, is of college age, can you really afford to spend 4 years … On one hand, yes, I want him to, to get a true classical, liberal education, so he can learn how to think, and how to create, and expand his knowledge. But the stuff that’s going to get him a job is probably not going to come from there.

Robert Bruce: OK, what does this mean? Maybe a couple of ideas for smaller organizations that are not in the $1.5 billion acquisition game?

Brian Clark: Well look, this goes back to the 400% increase in email opt-ins effectively by switching away from opt-in and going to a content library concept on MyCopyblogger. We’ve now refined that with the New Rainmaker free course to where instead of a collection of e-books, we’ve gone to a dripped-out online course where the lessons come every few days. And that was phenomenal. That actually was a big part of the launch of the Rainmaker Platform.

We’re getting more sophisticated in how we’re thinking about it. A lot of what we talk about on the show going forward will be what we’re doing and how you can do it as well because the tech is getting easy. It just comes down to strategy and what works and what doesn’t. Rule number one is still build your email list. But doing this whole concept as one project is going to build your email list faster, and you’re going to be in a position to do some really cool stuff that you wouldn’t be able to do with your email list alone. I know Mr. Garrett is quite smart on this topic.

Chris Garrett: I think one of the basic things that we’ve seen is the difference between the library and the class. A library will get people to join. A class will get people to stick around. Part of growing an email list is keeping people on that list, keeping them engaged, keeping them interested. Keeping them looking forward to the future of what’s coming next because, otherwise, you get a high conversion rate, but then you lose everybody within the first week. You need to keep them sticking around long term and actually engaging with you more and building a relationship with you.

Brian Clark: I will say we didn’t experience that problem with MyCopyblogger because it was the e-book library plus a dripped-out course. But that was the old school way. We just delivered it by email. With New Rainmaker, we did it the more sophisticated way. Now with the addition of the marketing automation/adaptive content features, frankly it’s going to get even more personalized, interactive, and effective.

The First Major Transition of Further.Net

Robert Bruce: Speaking of engagement and continued engagement, Brian, you’ve been talking about the first major transformation of Further.net. It seems that it has everything to do with interactivity.

Brian Clark: Yeah. Further.net, for those who are not up to speed on that, has started out as a curated email newsletter. Very simple in a topic that I have no known authority on, and I’m quite candid about that. Started it over three months ago, and it’s funny because the issue this week basically points out the power of teaching as a way to learn and how the act of retrieval and elaboration in the scientific parlance really makes you learn stuff for real, as opposed to the illusion of mastery that you get.

Maybe you read a book three times, and you’re like, “I must have this down.” Studies show actually you probably don’t because simple re-reading doesn’t really go over it. Anyway, long and short, I’ve been doing this curated newsletter. The features are usually me explaining something I learned from a book. Intensified learning. It’s weird how curation can make you an authority when you weren’t before by the simple act of explaining things to an audience.

When you really think about it, what does Malcolm Gladwell do? He takes all these really dense research abstracts and reports. He boils it down for the layperson. He makes it engaging and entertaining. Then he goes and gives speeches for a 100 grand a pop on this stuff that he taught himself by writing a book. It’s the exact same principle. Anyone can become an expert on anything, and my favorite way to do it is not to write a book. It’s to drip out content on a regular basis.

Anyway, that’s what it started with. Now that we do have the LMS, and we’ve already got the membership features, and now we have marketing automation features, what I’m looking to do is make Further go beyond just the email newsletter. Yes, that will be the reason why you stick around, but I’m thinking of doing some sort of 30-day challenge. Further basically covers personal development, so I’m thinking of something such as, “Develop a new habit in 30 days with the Further challenge,” and they register for it.

It’s part education, part accountability and interaction, which we can do with a combination of the LMS and membership features, obviously, which have been around forever, and then the new marketing automation. I haven’t got it all down, so this may be, again, one of my free consulting segments when I kick it back to you guys. Anything pop to mind?

Robert Bruce: Electroshock therapy.

Brian Clark: That would be awesome because if they don’t do it

Chris Garrett: That is doable.

Brian Clark: Garrett, is that in the next release?

Robert Bruce: It is doable. Coming in Rainmaker 2.0.

Chris Garrett: We can totally do that. That would be fun.

Brian Clark: How would you see that working? You’ve got modules and lessons for the education that prompts an action. Therefore, I want to kick it over to them to do the thing, and then also have a way of testing their understanding of what they’ve learned before they go do it. Again, solidifying that learning.

Chris Garrett: Yeah, we do have quizzes and assessments coming, but what you can do right now is you can give people encouragement when they take the actions that they’re meant to take and nurture them to take those actions if they don’t take the actions.

What Marketing Automation Means for Your Business

Brian Clark: Yeah. That’s a basic simple adaptive content function of the automation, which is if someone doesn’t respond to this week’s or this day’s lesson or action item, you can send them one message of encouragement or motivation to do it. If they do it, then you can send them a note of encouragement for having done it and encouraging them to keep going. It’s simple, but over the normal email auto-responder experience, it’s kind of cool.

Robert Bruce: Yeah, and that being the point, just so people following along, we’re talking about all of this being automated.

Chris Garrett: Yes. If they do not take the action, I would leave them on the current list, the current auto-responder, which nurtures them and keeps giving them reasons to take the action and encouragement to do it. If they do take the action, I would put them onto another list that says, “Well done. Congratulations. This is what you need to do next.” Keep it going. Keep that momentum. So you’re always moving people forward, or further, and the existing people are getting a response to keep it going.

Brian Clark: You’ve got it.

Chris Garrett: You can give them targeted call to actions as well. Because if they’re not in the engaged group, you’ll want to keep giving them more nudges, and more prompts. That’s not necessarily a sale in terms of dollars. It’s a sale in terms of action.

Brian Clark: Yeah. Let’s tie this up with how this relates back. Yes, I am choosing to do it with a free membership concept, but there’s a very good reason for that from a personalization and experience standpoint. It comes full circle back to this logged in experience. Early marketing automation or anything that is an, ‘if-then’ situation, where you can serve up something custom, at its most primitive level, obviously can be done. But we now live in a multi-device world. What happens, Chris, when you cookie someone on the desktop, but they’re trying to come back to you on an iPad or their phone?

Chris Garrett: I saw this over and over again with these big guru launches, the big sales funnels, where I would sign up to something on my phone, and I would click the link. I would do everything they asked of me, but I wouldn’t view any of the content because I wanted to view it on my desktop. I get back to the desktop, and it wouldn’t let me in because I didn’t have the cookie. That is frustrating. You’re screaming at the screen.

Brian Clark: See, that’s what I’m saying. They talk about 1.0 and 2.0, or whatever, but I’m really looking at this as the pre-logged-in cookie world and a much more sophisticated world based on the logged in experience. Again, there’s a reason why the social networks are some of the biggest email marketers in the world. There’s also a reason why they know more about what you do then you do. It all comes down to this post-cookie world we’re living in.

Chris Garrett: It’s also that example of the company knowing the customer and knowing what they should know about the customer. A few times, I got excited about an upgrade of a product I already had. Really, they should give you an upgrade price, or they should give you at least a message saying, “Knowing that you’ve got version 1, this is what you can see different in version 2, and this is the reason to buy.” It’s not that experience of going from device to device. It’s also personalizing it to me in a way that’s good for customer service, and I’m more likely to transact with you.

Brian Clark: Right, and also once you get someone to register, you can do all sorts of things to get them to choose their own adventure, if you will. Identify what type of person they are in the context of the site. “What do you aspire to do? What’s your goal? What’s your problem?” Then all of a sudden, you can put them on different paths that way as well, which is not the same thing that you can do with other technology.

Robert Bruce: All right, gents. Anything else on the marketing automation or adaptive content, or are we going to save it for another time?

Brian Clark: Well Jerod Morris and I are doing a webinar on the 27th April. The post came out on Copyblogger this week. But if you’re interested in these new marketing automation and learning management system features that I’ve been furiously playing with and giving Chris all sorts of wonderful feedback, every time we do a release, we’re already planning the next release. And that’s good iterative development. We get feedback from customers. I happen to be our prime customer in a lot of ways in that, if I can do it myself with my schedule, then it’s working well.

If you want to see a demo of these new features, which are part of the new Pro plan — you can’t buy the Pro plan on the site right now. Existing customers are getting an upgrade option that’s kind of sweet. It’s a one-time charge instead of a recurring higher price, which it will be when it does go live.

So two things you want to do right now. Start your trial of the Rainmaker Platform if you don’t have it yet. If you’re currently a standard customer, you’ve already been given an opportunity to upgrade. Number three, sign up for this webinar, so we can walk you through more of the ‘why.’ We’ve touched on some stuff here today, obviously. Then also a direct demonstration of ‘how.’ — all in one free webinar.

Robert Bruce: You can sign up for the Rainmaker Platform at Rainmaker.FM/Platform. That’s Rainmaker.FM/Platform. Mr. Clark, thanks for putting all of this together for us today. We’ve got a few more of these. What do you think about this little series? A couple more left?

Brian Clark: Yeah. I think we’ve been getting good feedback. Some points where people aren’t getting what we’re talking about. Hopefully, this episode cleared it up. Even though we jumped all over the place between the enterprise, to LinkedIn, to what we’ve been doing for a couple of years, I think you can see the pattern. We’ll continue to explore that a bit.

If there’s anything that you want to know in particular, drop us a note in the comments. I’ll make sure and try to get that answered for you. But yeah, I’ll be back. I think we’re going to be talking about this for a long time. It’s not a series or a tactic. It’s more like, “This is how things work,” or “This is how your prospects, your audience expects things to work.” As the tech gets more sophisticated, it’s going to be an expectation, and I’m hoping to get people ahead of the curve because the curve is moving pretty quickly right now.

Robert Bruce: If you want to leave a comment on this episode, or any other of New Rainmaker, you can do that at NewRainmaker.FM. Mr. Garrett, thanks for coming by today and dropping your wisdom. Really appreciate it, man. You’ve got to do this more often.

Brian Clark: Yeah, thanks, Chris. This was cool.

Chris Garrett: Always a pleasure.

Robert Bruce: For those of you who want to catch Chris Garrett and Tony Clark on The Mainframe, you can do so at Mainframe.FM.

Thanks everybody. We’ll see you next week.

The Transcript

Why Every Great Website Is a Membership Site

Voiceover: This is Rainmaker.FM, a digital marketing podcast network. It’s built on the Rainmaker Platform, which empowers you to build your own digital marketing and sales platform. Start your free 14-day trial at Rainmaker.FM/Platform.com.

Robert Bruce: So you’re back in town. I suppose this means I have to give the keys to your show back to you?

Brian Clark: Well, I’ll let you stay in the room, metaphorically. But yeah, I kind of got used to it.

Robert Bruce: Being away?

Brian Clark: No, I kind of got used to the show.

Robert Bruce: Oh.

Brian Clark: I did enjoy being away, but it only takes a few days on the beach for me to get crazy bored and I’m ready to get back. So that’s a good vacation.

Robert Bruce: And you came back with a good deal here, a good idea. We’re going to do a series of short episodes about membership sites.

Brian Clark: Yeah. I think some people are coming to this topic with certain expectations. And those are correct, but it’s also a lot bigger than that. That’s reflected in today’s show title. It’s a different way of thinking, but it’s very in-line with what marketing has become — and I mean from the solopreneur up to the biggest corporations on the planet.

Robert Bruce: You like to tell this story about Procter & Gamble, speaking of biggest corporations on the planet. You tell this story about P&G to illustrate this idea of ‘media not marketing.’ Which, by the way, I think is one of the smartest, most powerful concepts you’ve come up with. But you’ve got another one from P&G.

Brian Clark: Yeah. Just to bring people up to speed, and thank you for that. Again, I already gave you a raise. I’m not giving you another one.

Robert Bruce: Damn it.

Why the Media Approach to Marketing Works

Brian Clark: OK. In the original New Rainmaker training course — which all of you can sign up for free. We’ll put it down in the show notes — it really kind of dives down deeper into this media not marketing thing as a way to understand what’s known as ‘content marketing.’ One of the examples that I use when I go out on the road and give presentations, is several examples of people who created media content to accomplish what marketing is supposed to do, and it works much better because no feels marketed to.

So the Procter and Gamble story. Always in my presentations, I lead with this one before giving other examples. I say, “Here’s a story about a brand that turns to a new technological medium to create content and build an audience in order to build its business.” And then I say, “Well here’s the twist. That company was a detergent company from Cincinnati. The new technological medium was radio. The content was the original soap operas named after the detergent company’s line of business. That company was Proctor and Gamble.” They basically created the radio versions of soap operas, carried that into television in the ’50s to reach their demographic — much like we do now online.

How innovative was that for the 1930s? The bigger lesson when we talk about digital sharecropping and owning your own assets and all that stuff, by the 1970s, the soap opera was the most lucrative form of television on the planet. Not only did Procter & Gamble become this huge conglomerate, they also owned some very, very valuable intellectual property that served them well. That’s my normal Proctor & Gamble story, but they’ve actually given me another example of this whole concept of avoiding the appearance of marketing but getting marketing done — or at least what marketing was supposed to do originally.

Robert Bruce: So what’s the more recent example that you came across? I think this was from last summer.

How a Major Corporation Killed Their “Marketing” Department

Brian Clark: Yeah. I just now came across the story, but it did happen in summer of 2014. Basically, Procter & Gamble removed the word ‘marketing’ from the entire business. They changed all the marketing departments to ‘brand management,’ and every marketing director is now called a ‘brand director.’ That just may seem like semantics and just a bunch of hogwash that we wouldn’t care about.

But it is exactly in-line with the same sort of thing that they were trying to do when they originally created the soap opera, which is, they’re creating an experience for their audience rather than just doing marketing, which is messages that promise an experience. “Once you buy, we promise you will get this benefit,” and “you will be taken care of and this and that.” Guess what, that gets tuned out. The experience has to begin before the purchase.

Robert Bruce: So it’s more about creating experiences, and they’re illustrating this and kind of putting their money where their mouth is by things like removing the word ‘marketing’ from their titles. This idea of experiences over content. But it’s still that strategic content that’s going to get you where you want to go, right?

Brian Clark: Well, technically, all marketing collateral and advertisements are content. But what are we talking about? That’s why I don’t say ‘content.’ I say ‘media’ because people know what that means. We’re talking about media content, or entertaining, engaging, and yes, educational — at least in this context — content that people actually want instead of marketing.

Marketing only promises an experience. Most people are like, “I don’t believe you. I’m not going to listen to your spiel. What have you done for me that’s of value?” That’s another core word in Procter & Gambles’ decision. It’s all about creating ‘value’ and creating an experience that emanates from that value.

The One Word That Epitomizes Great Content Marketing

Robert Bruce: So we were talking earlier about a very specific word that epitomizes the experience that best works for content marketing. What is that word?

Brian Clark: It’s very interesting. Of course, this has been a slow evolution over time, but the word is ‘belonging.’ People want to belong. That’s the experience that they’re seeking: “Do people like me do this type of thing?” Our friend Mr. Godin tapped on this with his book Tribes. Even before that book was The Culting of Brands, which was an older book which I would suggest everyone pick up. Kind of dicey on the topic, but it’s exactly right.

Number one, it says that most cults aren’t evil, which is kind of controversial I guess, and that brands should emulate that sense of bringing people in and the sense of belonging. That’s how evangelism occurs as well. We have all these kinds of religious concepts, but that’s who we are at core. It all ties back to the way we talk about audience.

If you’ve ever seen one of my presentations — or again, taking the free New Rainmaker course — you’ll see these concentric circles that represent the audience experience. On the outer reaches, the cold outer reaches, are social media followers. Someone may follow you on Twitter, but that doesn’t mean they feel like they belong with you in that sense. But as you move in closer in the inner circles, it gets much more warmer, an intimate relationship. That’s what you’re trying to do.

You’re trying to attract people in closer to you and create that sense of belonging as an aspect of them becoming part of the audience. Of course, the audience experience doesn’t end at purchase. In fact, that’s what everyone is aiming for. Retention. Subscription based models. Trying to get the Automatic Customer is another book I just picked up and I’m going to dive into. It’s basically about someone who becomes your customer every month or every year because they’re on a recurring subscription or something similar.

Robert Bruce: So maybe we could look at this another way. ‘Audience’ is the preferred word that we’ve been using for a long, long time. But look at it as maybe audience, and then ‘true audience’ as the person moves in closer into those concentric circles.

Brian Clark: Yeah. I think that’s what Godin was trying to get at with Tribes. You may be part of the audience before you’re all in. That is a good way to think about your content marketing strategy. How are you trying to serve people with value in a way that makes them say, “Yep, I’m in the right place. This is my people”?

Robert Bruce: Yeah, right. Also briefly on the cult thing for those who may be offended by that or think it’s overly religious or whatever, take a look at the Final 4 that’s going on right now. Any sports team or any hardcore believers.

Brian Clark: Absolutely. All sports are cult.

The Holy Grail of All Revenue Models

Robert Bruce: This kind of really nicely folds into the idea that we work to create a paid membership model. This idea of belonging. This idea of these concentric circles, of bringing the audience in closer and closer, from cold to warm. But there is a type of subscription revenue that’s the Holy Grail, right?

Brian Clark: Well everyone wants recurring revenue. Historically, I don’t think there was such an emphasis on this, but this has been happening over time. It’s accelerating. Again, I think it’s tied to this concept of belonging on one side of things, and the other is just cold, hard cash reality, which is, those are very stable business models. Now think about the electric company. They’re a monopoly. You probably hate them. They probably don’t do a great job, but they bill you every month. If they don’t, or you don’t pay, you don’t have lights.

OK, so that’s an old, old model, almost out of necessity. But think of the advent of cable television where something that had been free, was now not only paid, but you paid every month or you lost access. So now we accelerate all the way up to Spotify, and Netflix, and Amazon Prime. Basically, things you used to own or watch for free have become things you belong to. They are membership communities.

I think the biggest revolution that we’re seeing from the way you and I grew up is the fact that we lease our music if you no longer buy downloads. It took me the longest time to quit buying from iTunes. When I want something, I want it. Even though then, under that arrangement, Apple could probably screw me over.

Robert Bruce: Yeah.

Brian Clark: This goes back about 10 years ago. There’s this book called The Age of Access. It’s basically predicting this trend, that more and more of what we spend our money on is about purchasing access to things as opposed to owning them. This is way before the sharing economy, and this is before Netflix and Spotify and all this. And it nailed it. In our Teaching Sells program from 2007, this was the big theme, and it turned out to be dead on. It turned out to be dead on about online training. People will pay for information if it’s packaged the right way. If it’s creating access to something more than just raw data or words. You know what I’m saying?

The Power of the “Logged In” Experience

Robert Bruce: Yep. This goes to what you’re calling the “logged in” experience, which I love. It’s something that the mainstream — I hate the word ‘user,’ but in fact, it’s actually quite fitting on some of these services — but the user or the customer or the prospect is ‘logged in.’ We know it. We know what this is about.

Brian Clark: Yeah. That’s a registration and access concept, yet it’s not about paying. So here’s why I’m saying, “Every great website is a membership website,” because this concept of access has permeated us psychologically thanks to the way everything has developed. One big component of this ‘access mentality,’ even in situations where you’re not paying money — it’s not a subscription model, or it’s not yet — but the beginning of the experience is being ‘logged in.’

Why Facebook Is Not — Primarily — a Social Network

Brian Clark: Another thing that I always hit my audiences with is, “What is Facebook really?” And they just kind of look at me like I’m an idiot because it’s a social network, right? But what is it really on the web or with the app? It’s a membership site. Without access and registration — registration and access, I should say, to go in the correct order — your experience is not the same.

You’re like a little kid outside the candy store window looking in, drooling. You don’t get any of the goodies unless you are logged in. You can’t log in until you register, and of course, that means providing an email address. A good email address because you need to make sure that you can get access if anything goes wrong.

Look at MyCopyblogger. It’s been two years now. That was our hypothesis, that the mainstreaming of social media and these other access and belonging concepts, even in the world of free stuff, would be much more powerful than, “Opt-in to my newsletter so I can spam you.” Number one, you have low trust over here with opt-in, and number two, the world shifted. It shifted to an access and registration kind of mind set. That was our hypothesis with MyCopyblogger. You know the results. Why don’t you share those?

Robert Bruce: Well before that, I really like this because you said, “What is Facebook?” We call it a social network. It’s this thing we all know about. But, really, what this does, when you think of Facebook as a membership site for me, it takes away some of the scary, big, overwhelming idea of, “I must build a membership site.” Whatever that is for somebody coming into this. But it makes it easy and accessible. Back to MyCopyblogger, you know that turned into — are we talking about the conversion?

Brian Clark: Yeah. Absolutely.

Robert Bruce: Over 400% conversion.

Brian Clark: 400% increase in email subscribers compared to the Internet Marketing for Smart People newsletter approach that we did. That always blows everyone’s minds, and it’s just cold, hard facts. But we upped the value. We created a velvet rope experience, meaning, “If you’re on the outside, you don’t get all this stuff.” But once you register, then the experience changes. You go behind the wizard’s curtain, if you will.

Robert Bruce: Yeah.

Brian Clark: It’s been amazing. I don’t think it’s any coincidence, since email is our sales engine, that the year after we did that and we were able to launch Rainmaker — which of course we did with email when it started getting really serious — that’s why revenue grew by 35% in 2014. There’s a correlation there between a much bigger email list and more money.

Robert Bruce: Yeah. And this is the point.

Brian Clark: Yeah. That’s the point. Here’s one final thing to think about, and then we’re going to end this. And we’re going to dive deeper on each of these things as we progress through the next few episodes. We’ve been talking about ‘adaptive content,’ which is a form of marketing automation. We just released the pro features of the Rainmaker Platform to existing people who had pre-purchased access to Pro.

And it really is made much more powerful by the logged in experience. With that log in, and that registration, just like Facebook, when you’re logged in, Facebook knows all sorts of scary things about you. Right? So we’re not advocating scariness, but how about enhancing their experience in a personalized way based on who they are, what they’re interested in, and what they’re doing?

Most marketing automation right now, “Oh, they clicked this link, or they did that, so therefore I’m going to send this message so that my sales team can talk to them,” right? Not knocking that. That’s incredibly powerful, and Rainmaker does that as well. But the logged in experience, we’re going to elaborate on this over the next several weeks.

Robert Bruce: Alright, if you want to experience a logged in experience and get back to what Brian was talking about the stories about Procter & Gamble earlier in this episode and freely access the 10-part course that we mentioned, go to Rainmaker.FM. Click that big green free registration button you’ll see right under the header at the top of the site. You’ll get everything for free, the 10-part course, and use it also as an opportunity to see how we’re doing this. How we’re using and playing with the ‘logged in experience’ as Brian s talking about. Brian, anything else before we shut this one down?

Brian Clark: Yeah, don’t ever steal my show again. Unless I ask you to because I want to go on vacation.

Robert Bruce: You just can’t leave town because you never know what’s going to happen.

Brian Clark: Exactly.

Robert Bruce: Alright, we’ll see you next week.

The Transcript

How to Become a Digital Media Showrunner

Robert Bruce: This is New Rainmaker with Brian Clark, but with Robert Bruce and Jerod Morris. What happened? We stole Brian s show, Jerod.

Jerod Morris: We did. I’m just excited to be the latest cog in the Copyblogger employee-generated content machine man.

Robert Bruce: Did you hear that? Did you hear my outburst?

Jerod Morris: I did. I get why that’s a good term. I liked your description of why it’s not good.

Robert Bruce: I don’t know what’s wrong with me. Sometimes it gets to me. I shouldn’t say those things out loud, but there you have it.

Jerod Morris: No, you should. You love people, Robert, and that comes across, and that you respect the human condition.

Robert Bruce: Yes. And art in general.

Jerod Morris: Yes.

Robert Bruce: What are we going to do with this show today? We have Brian s show hostage? We can do anything we want. We can burn it to the ground. We can create something great out of it. What are we going to do here? Brian’s in San Diego giving a speech. He’s out of town. He can do nothing about the content of this episode.

Jerod Morris: We could toss Fight Club and Big Lebowski quotes back and forth, so he listens to it.

Robert Bruce: That’s the problem. See? Then he’ll like that. It might be an opportunity to just completely … Anyway. I’m sure those will be in there anyway.

OK. Jerod Morris, VP of Rainmaker.FM. You have had some changes in your job description and in your daily professional life occur in the last few weeks. You want to talk about any of that? Some interesting stuff going on for you.

Jerod Morris: Yeah. After spending a couple of years over there on the Copyblogger blog side, I’ve come over to the Rainmaker side, which is bittersweet in a sense because I’m not getting to work quite as closely with Demian and Stefanie and the people I was working with there. There’s always a little sadness there, but I’m excited about the new opportunity. I think I wrote in an email recently that it’s exciting to work for a company where you can leave a position that you love so much and still be even more excited about what you get to do next. Obviously, I love podcasting and audio and everything about the platform. I’m excited to be able to spend more time over here working on it.

Robert Bruce: Yeah. The good news for Copyblogger and the Copyblogger audience is Pamela Wilson is taking over, over there under Sonia Simone and with Stefanie Flaxman and Demian Farnworth. Could you say that maybe that’s even a better deal for the Copyblogger audience?

Jerod Morris: Without question. That s one thing that makes it a good move to make. As you look back and you say, “Oh, yeah, that place is going to be an even better shape now.” She’s going to do the job 200% better. It’s good. It’s better for all.

Robert Bruce: In all fairness, I felt the same way when I handed you the keys over there. Yeah, I think it’s a good deal. I’m certainly very pleased that you’re coming to Rainmaker.FM and the Rainmaker Platform. It’s going to be an interesting year, my friend.

Jerod Morris: It is.

Robert Bruce: We’ll see what’s in store. On that note, you and Brian have been wrestling with a concept that is going to be the topic of this episode of New Rainmaker. It’s interesting because it has roots in what has come to be known as ‘old media.’ This idea of the person, specifically television, the person that puts it all together is the creative force and the visionary force behind a particular show. Let’s just talk generally about this concept first.

What a Showrunner Is and Does

Jerod Morris: Like Brian said on the last episode of New Rainmaker, it was really inspired by television. It’s really a television reference, this idea of a showrunner. I don’t recall really being that familiar with it before just a few years ago when Breaking Bad got huge.

Robert Bruce: Yeah, I think of the same thing.

Jerod Morris: Yeah. And Vince Gilligan, obviously, was the showrunner. I was, and still am, a huge fan of that show. That’s where I really first became familiar with the term. You got Matt Weiner on Mad Men and a lot of these other ones that, like you said, they’re really the driving force and the visionary, the person that executes and makes it all happen. I think for any type of show or media property like this — like what we’re producing with Rainmaker.FM — having that one person, the showrunner, obviously, it’s worked out great. You think of some of the best television shows ever in history, and they’ve got specific people behind them that you associate with them. I think there’s a reason for that.

Robert Bruce: Yeah. I think the first time I became aware of this word was when Dan Harmon, I think, was he fired from Parks and Rec, or am I getting all of this wrong?

Jerod Morris: It was from Community.

Robert Bruce: Community. Right. It kind of bubbled up this idea of the showrunner, bubbled up into the popular culture and more into the mainstream. I don’t know if it’s a new term necessarily or it’s been around for decades, but I like this concept. You’re coming out with a new show, and in fact, it’s already out by the time this airs.

Jerod Morris: Yes.

Robert Bruce: It’s called the Showrunner. I want to know why you decided to name it that.

Jerod Morris: I like the idea of what we just talked about, of that person executing their vision for this content property because I think it’s a very empowering term. First off, I liked it because of the Breaking Bad reference because, frankly, when I think showrunner, I think Breaking Bad. So any time I get to associate something with that, I like to do it. More than that, really, I knew I wanted to do a show about podcasting and try and transfer some of the lessons that I’ve learned about podcasting to others and, also, just have a vehicle to go learn more.

So I knew I wanted to do that kind of show, but I wanted the idea of it to be something that really empowered people, if they have something they want to say and a reason to say it, to really get out there, have the tools and the motivation to do it. That idea of a showrunner is really empowering in that sense because you realize you can take this and stir it in whatever direction you want as long as it’s audience-focused. I think the best TV shows have done that. I think the best podcasts do that. All of that gets encompassed in that term. That’s why it just seemed to fit so perfectly.

Robert Bruce: Yeah. I don t, and I know you don’t want, this to be a big ad for your new podcast, but this is a really cool concept. It goes to the heart of everything we talk about all the time, this idea of becoming the producer of your own media, building your own media asset, building your own audience over time. I think that’s what’s going to be so cool about your show. You shot the first episode to me and a few other people, and it s really, really good by the way.

Jerod Morris: Thank you.

Robert Bruce: This is a really important concept to grasp. I like the hook that the word ‘showrunner’ gives to it because it really does make it a shortcut to this concept of building your own media asset. It’s a podcast about podcasting, right?

Jerod Morris: Mm-hmm.

Robert Bruce: We’ve had these discussions over and over again, but tell me why you think we’re betting so big on audio content specifically now.

Jerod Morris: I think there’s really two reasons. Number one is simply looking at what’s already happened, looking at the boom in podcast listenership and subscriptions. You guys have read the stats off a couple times already on New Rainmaker. I list them in the first episode of Showrunner, so we don’t need to get into those. But people know. There’s a billion downloads on iTunes. People are listening.

The thing is when you look into the future, you look at every social and cultural and technological trend, and it really does seem to suggest that this on-demand audio content is, not just the present, but really the future of content consumption because it fits in to so much of what we desire individually, which is content on-demand and content that is convenient — basically, education or entertainment, depending on our mood or our goals, when we want it, where we want it. There’s no better way to get that than with audio content.

Back when Copyblogger started, text was really the way to go. Because even back then, there were podcasts, but the audience wasn’t necessarily ready for it. We’ve had this convergence of there’s more content, there’s a receptive audience. That’s just going to continue to grow, which is what makes right now really a good time to get into it because it’s not so saturated that your voice can’t be heard. But the audience is growing so much that, depending on what audience you choose, there’s a really great opportunity to get out there and start building an audience, or furthering your audience with audio content.

Robert Bruce: Yeah. I think we and others have made the case that audio is an extremely legitimate and powerful way to reach the audience that you’re looking to reach. Again, this idea of a showrunner is a great metaphor to wrap your head around — what you’re doing when you create a new show that the sole purpose of which is to power your business.

We’ve talked Rainmaker.FM as a network, as a whole that, first and foremost, we want to please, delight, entertain, instruct our audience. We want to give them all of that as much as we’re able. It’s not perfect all the time by any means. There’s that piece. We want to grow that audience. It freaks people out sometimes. Even now, even after everything that we and others have done with things like Copyblogger and content marketing in general, that a couple of conversations I’ve had is that the whole purpose of this network is to build the audience in order to build our business, which, content marketing 101. And that’s an indirect way of giving people what they want, and then giving people what they want on the free side and on the pay side.

Jerod Morris: Yeah. The other thing, too, is with the reasons for why podcasting is growing, and on-demand audio content, and why we’re betting on it is because our company has basically been built on building connections with an audience. There is a next level of connection that you can build through an audio podcast that you just can’t with text.

Text is great, but there is a larger length between the content creator and the person consuming it. If I’m listening to your podcast and you’re right there in my ears, again, it’s like you’re sitting next to me on my drive to work or strolling with me when I’m walking my dog. There’s that connection that is really big. Obviously, that’s big when it comes to building an audience.

Like Michael Hyatt said on a previous episode of New Rainmaker actually, when you start talking about for business and for sales even, building that ‘know, like, and trust’ factor is so important. Even just looking at podcasts from that standpoint because it allows for deeper connection and allows for even more of that ‘know, like and trust,’ it can really help you with those goals as well. It’s just a very holistic content medium for any type of content marketing strategy.

Robert Bruce: Let’s say we’re speaking to somebody who’s bought in. They see what so many businesses and individuals are doing with audio, with podcasting. They see what we’re doing, and they say, “OK, I get it. I think that looking around at my own audience is something I need to do or it’s just something I really want to do.” There’s a lot of passionate audiophiles out there. Old school radio fans, which I certainly am — I know you are — that want to be a part of this and part of the future of audio content. Give me a short list. What are the basic elements of a good showrunner?

The Four Elements of Being a Good Showrunner

Jerod Morris: There are really four that stand out to me. Number one is being audience-focused. That’s the most important thing. I really think that as people look at what topic they want to run their show about, there’s really two different ways to look at it. You can look at what you’re excited about and interested in creating content about, but then there’s also the element of how can you really impact an audience with it. I was explaining this to someone the other day. I could do a podcast about Fantasy Football because it’s interesting to me and I would like talking about it, but I don’t really care if your Fantasy Football team does better on Sunday because of my advice.

Similarly, I love podcasting. I love talking about it. It’s very interesting, but I do care if you launch a podcast because of something I said or your podcast gets better because of something I said. I think choosing a topic where you have that extra layer of audience focus and care is very important. I think the best showrunners come from a place of that audience focus. I also think there’s a commitment to quality, both just in terms of audio quality and the presentation. That is very important because, when that quality is not there, it puts up a barrier between the content consumer and the content creator that doesn’t allow you to maximize the connection that makes podcasts so powerful.

Perseverance is obviously very important because, as you well know, when you’re doing a show, there are going to be some tough times in there. And you’ve got to keep going because that’s how you get better and that’s how you develop the fourth element, which is authenticity. Ultimately, that’s what takes a showrunner from just someone who has a podcast to a showrunner who’s connecting with an audience, is the ability to be truly authentic behind the mic to the point where whoever is listening really thinks that you’re just there talking to them. That’s where you really develop that connection.

Wrapped up in those is consistency and reliability, which is important because you ve got to show up as expected, and people have to know they can count on you. Really, to me, when I look at it, if you have those four things, then you’re really going to succeed in the long term as a showrunner.

Robert Bruce: What do you think the deal is with consistency? We all know that it is utterly important, and I could argue that it may be even the most important thing even above ‘you’ve got to have a plan, you’ve got to be getting better at what you’re doing,’ of course. But consistency sometimes directs both of those things. What do you think about consistency in general in terms of how important is it to building an audience and then, of course, building a business? Certainly as related to podcasting, what we’re talking here, but even just generally?

Jerod Morris: It’s essential. Frankly, that was a frustrating realization for me as a showrunner because I am not someone who has always functioned well with a set schedule. But I realized that part of the reason for that is the content creation was coming from a more selfish place, because I think really what separates your ability to be consistent is when you’re there and you know people are counting on you and you’re focused on them, then you’re going to show up at the time they expect you to. If it’s just more based on you and ‘when I want to talk about this and my schedule now,’ you almost fight the consistency. I’ve done that with shows, and those shows have not caught on. The shows that are consistent and people know where to find you and when, they catch on.

I don’t think anybody would say, “I don’t trust him because he doesn’t show up consistently, or he missed this episode.” I think there’s a subconscious element there that can put a barrier up between that know, like, and trust that you’re trying to develop. Again, it took me a while to realize that. I had to really fail on some other shows not doing that to see it. I have come kicking and screaming, but realizing that, it’s essential. I really believe it.

Robert Bruce: The older I get, the longer I do this stuff, the more that I see online and the stories that I read about people doing their own thing and in various disciplines and in various markets, I don’t know, man, I think consistency is the thing.

Jerod Morris: Yeah.

Robert Bruce: It’s so general. It’s so broad. You can write it off as whatever. That s great advice. Give me the nitty-gritty. Give me the tactics. Give me the strategies, which are also very important, but it just keeps coming back to this word ‘consistency’ for me.

Jerod Morris: It does. People need to know what to expect from you.

Robert Bruce: What did you say in one of your shows, four years, I think, you’ve been working on it, and just now it’s starting to catch on. You had talked about the idea of every year, at the end of every season, you were like, “OK, guys, this is it. I want to quit. Maybe we should wrap this thing up.”

Jerod Morris: Yeah. The site is AssemblyCall.com. It’s basically a postgame show for IU basketball games. A couple of guys and I who had worked on another site together started on a whim four years ago with just this idea of, “Hey, it’d be nice if after the games, there’s a place to go hang out online and talk about it and break down the game.” We just started it with no idea for what the schedule would be like. There’s a built-in consistency that’s required there because you basically have to show up after every postgame show.

We realized pretty early on that, to build an audience, we needed to be there every game. And for the most part, we were, but there would be some games off, that kind of thing. But over a three-, four-month spin, however long the season is, it’s hard. Especially because we didn’t have any business goals with it. It was like, “Let’s just do it.” And, like you said, at the end of every season, I’ve always been exhausted and wanted to quit and didn’t think that I would come back and do it the next year, but I have.

Finally, this season, this fourth season, our audience has skyrocketed. We finally got smart and decided to build an email list and do all the things to really connect with people and take it to that next level. I always think back to if I had quit a couple of years ago, just everything that would have been lost because I have people who email me from all over the world that are stationed everywhere that are like, “We are so glad you do the show because it allows us to connect with back home, and we miss it. It’s like hanging out with old friends. Thank you so much.”

It took us a while to get to that point, but I’m so glad that we kept it going. Probably no project that I ve ever been on has taught me more the lesson of perseverance, both in what it teaches you and how much better you get and just the kind of audience commitment that you can develop over time. They’re like, “Wow, these guys are really committed. They keep showing up.” You develop a community that way.

Robert Bruce: So we’ve come at the next question a couple of different ways already, but I want to specifically ask you who you think should consider becoming a showrunner. In the sense of building their business, building an audience, who should consider this path of the showrunner?

Who Should Consider Becoming a New Media Producer

Jerod Morris: I think anyone should consider it because the potential is too great. Now as for actually doing it and who should decide to do it, there are a couple of questions to ask. It was actually on a recent episode of Hack the Entrepreneur by Jon Nastor, who’s going to be my co-host on The Showrunner, he had Brian Kurtz on. He was talking about this 100-to-zero mentality of really just focusing on giving and not expecting reciprocity in return.

When you’re going from considering to deciding, if you have a topic in mind and if you have a mindset where you really feel like that, like “I want to put this content out there just to help people to put it out there.” Yes, of course, in the back of your mind, there may be some business goals there, but is that what’s driving it? Is that genuine desire to help and to give driving it? And if that is, then that’s a checkmark that maybe you should decide to be a showrunner.

The other one is — I was thinking about this, this morning actually — podcasts are kind of like relationships. It always starts out great, and “You’re in love, and this is so much fun. And you think, ‘this is never going to change. I can do this every week,’” of course. But just like with any relationship, it does change eventually. Some harder times come. The big question is, can you work through them? That’s what makes a relationship sustained. And I think it’s what makes a podcast sustained because it’s, ‘Are you willing to roll up your sleeves and just do the work of showing up and producing the content?’ If you just think about what podcasting will be, right, the commitment, the work, even maybe the frustration you’ll face, I would say if you haven’t done a show, multiply that by 10, and that’s what it ll actually be.

If that makes you run for the hills and if that really scares you, then maybe it’s not right for you right now. The timing just isn’t right, and revisit it at a later date. The thing is, if you do decide that you’re willing to roll up your sleeves and do it and put in the work, then think about what your expectations are for the benefits and the connection to you and an audience and all the good things that can come from a podcast. Take what you think and multiply that by 20 because it far outweighs what the negatives are. But sometimes you have to slog through a little bit of mud and frustration to do it, just like a relationship. Some of the most rewarding relationships I’ve ever had have had tough moments, and you fight through it. Ultimately, you see that it’s worth it.

If you really have a topic and a mentality of being audience-focused and you go into it with your eyes relatively wide open about what it’s going to take and you’re willing to do that, then I think that ll allow you to have the long-term success you want. If you can answer those two questions in the affirmative, then you should start a podcast.

Robert Bruce: It makes me think, well I’ve been thinking lately about radio and television in general, specifically radio because, of course, podcast is the cousin of terrestrial radio and will become more so as we move along here. But I look at some of those — I love talk radio. I love NPR, like so many. But you look at some of these talk radio schedules, and the general concept is a person, a host, that is on the air for three hours a day, live by the way, five days a week, three hours a day, five days a week for, in some cases, 10, 15, 20, 25 years and longer. I’m not going to name any names because then we get into polarizing conversations about politics and personalities, which probably would be a great conversation, but we’ll have that another time. But you look at actually who is the King of All Media, always his name escapes me.

Jerod Morris: Howard Stern.

Robert Bruce: Howard Stern. Wait a minute, no. I’m thinking of the King of All New Media, Adam Carolla, right? Sorry, I got that wrong. Carolla was being interviewed somewhere. This is last year. He said, “I think that if you’re going to consider doing a podcast, you should do it daily.” He had a couple of specific ideas about that. Now, I don’t think that, that is applicable to everyone certainly. The idea behind it is what I like.

Carolla comes from old media. He is a hard-working son of a bitch that brings that to this new form, a relatively new form. What is he doing? He’s doing daily. His shows are longer, five days a week. He never misses one. All of that can seem scary, like, “Okay, I get it,” to somebody who may be thinking about this, “But I got a business to run. I got other things to do. I am not a professional broadcaster,” or in this case, a professional podcaster.

My point is there’s a lot of lessons there that we can learn. We don’t have to reinvent the wheel, for instance, but there’s a lot of lessons there about work ethic and why and how this stuff works. I know you’re a fan of radio, terrestrial and otherwise. What are some of the lessons? Are there a couple of lessons you can glean from? You ve got to have some great sports shows that you’re addicted to, right?

What We Can (and Should) Learn from Traditional Media

Jerod Morris: One of the most successful sports talk radio stations ever is The Ticket here in Dallas. I am not a fan of Dallas sports teams. I’m not from here. Yet I listen to the show religiously because I can even listen to them talk about Dallas sports teams that I don’t care about, and it interests me. It’s because of the authenticity that just flows out of the radio, and because this is a station that started 20 years ago, a lot of the guys who started it are still there.

They have what even the more polished and buttoned-up ESPN shows don’t have, which is guys who have just been together and know each other, and there’s inside jokes that you have to listen a while to get into. Just that experience of listening and becoming a fan of this radio station that I would ve said, “You’re crazy if you think I’m going to listen to this,” really showed me that when you take a long-term mentality, the kind of connection that you can get with your audience.

The other thing is, like you said, from these guys who go on the radio every day for three hours or who do a daily show, I think what they’ve learned and what they show and what I learned from doing this postgame show is, when you hit that record button and it’s on, you’re there. You’re laid bare a little bit, and that is frightening. Especially if you’re doing something that’s not scripted and a postgame show where you can’t even prepare, it’s like, “This just happened, and we’re talking about it two minutes later.” There’s no preparation.

I don’t know if anything else has taught me more about myself and the fact that I’m actually capable of more than I think I am than that because it’s that moment of just the spotlight s on. You’re naked there. What do you have? Sometimes it’s been terrible. Sometimes I don’t have a lot, and you stumble through it. But you find a way, and you realize even your worst fears aren’t that bad. The benefits and what you get out of it so far surpasses what you think.

When you hear these guys on The Ticket who talk about what they’ve gotten from the station, how far beyond their wildest dreams it came from, from when they started it, that’s what you hear. There’s something about audio where you get that connection. When you get it, it’s like when a baseball player, they talk about hitting the home run, and they hit the sweet spot of the bat. You can’t necessarily feel it, yet at the same time, it feels perfect because you just hit so perfectly. That’s what it’s like. That’s why it makes all the hard work well worth it when you build that connection.

Robert Bruce: Alright. I’m going to serve up a big fat softball to you right now. We’ve talked about all of this — the benefits of being a showrunner, who might want to consider becoming a showrunner, why you want to do it. If somebody wants to start a podcast and they want some help in the beginning stages and as they move on to middle and more advanced stages, how does somebody become a showrunner? What’s the easiest way?

A Simple Shortcut to Becoming a Showrunner

Jerod Morris: The way that you become a showrunner is record your first episode and put it out in the world. At that point, you are a showrunner. Now, to get to become an accomplished showrunner and a good showrunner, obviously, you keep going from there because what you have to realize when you put that first episode out there — and I realize for me and a lot of shows, there’s been a big barrier just to getting the first one out there — but you just got to realize the first one is going to suck. It’s going to be terrible. It may be good in relation to others, but for you and what your expectations are, it’s going to suck. It just will.

Still, at that point, you’re the showrunner. Now from that point, then, it takes time to improve. Really, it takes session after session, stepping behind the microphone, prepping for interviews, fumbling through the editing process, fumbling through the promotion process, all of that, to make the mistakes that teach you the important lessons. That’s how I’ve learned most of this.

Now, Jon Nastor and I, who are running The Showrunner podcast, we’ve taken the liberty of doing a lot of that for you, fumbling through, making all the mistakes. I think that’s why we’re excited about creating the podcast and creating the course because it’s that ability to help show people where some the landmines are. Maybe help you avoid some of the mistakes, and allow you to learn the lessons without some of the mistakes so that you can get to that point of being more comfortable as a showrunner, better as a showrunner, more successful a little bit quicker.

You’re going to have to go through some of it on your own. No course can teach you how to get comfortable behind a microphone. You just have to do it. Understanding you’re going to suck, realizing that you got to make mistakes to learn the lessons, if you can find a way to learn some of those lessons without having to make the mistakes yourself, that can accelerate your process to achieving whatever your goals are for whatever show that you want to get out there into the world.

Robert Bruce: Like I said before, I got the sneak peek of the first episode of The Showrunner. I was extremely, extremely impressed. It was one of the best pieces of content that we have ever produced and second really only to the opening episodes of New Rainmaker, if I’m honest. You agree, right?

Jerod Morris: Oh, without question. Absolutely.

Robert Bruce: Thank you. Thank you. But this is a great podcast. It’s covering all of these things, teaching you to become a showrunner. Like Jerod said, they made the mistakes. Allow them to guide you through a less treacherous path on your road to becoming a showrunner. If that sounds good, if you want to do that, go to Showrunner.FM. That’s Showrunner.FM. As we record this, there is no email signup form on that page, but this is a little lesson in hanging it all out there. By the time you hear this, dear listener, there will be an email form that you can sign up and get updates to The Showrunner. Also, we’ll let you know, when the time comes, for the course that Jerrod Morris and Jon Nastor are putting together as we speak. How’s that going by the way? How’s the course coming along?

Jerod Morris: It’s going really well. Really, really well. Some the modules Jon has already developed are really good. We’ve already recorded some episodes based on those. It’s just going to be really helpful, useful, practical information for people and then with a little dose of the inspiration that you need.

I think sometimes we can overlook that a little bit. I guess it depends on someone’s perspective. Maybe getting behind a computer to type, that may be harder for some people than getting behind the microphone. For most people that I talk to, that step of getting behind the microphone and opening up and talking can be a fearful one. I’m certainly mindful of that. We want to make sure that you get those little doses of inspiration and motivation to keep it going as well.

By the way, thank you for the kind words on the first episode. It was, in part, inspired by those early episodes of New Rainmaker. I have a new-found appreciation for what those take, and certainly, we can’t do an episode like that all the time because what that takes to produce, it s very, obviously, time intensive. But I think it’s worth it. You get a lot out of it. I hope that we’ll be able to do more episodes like that in the future because it was so much fun to do.

Robert Bruce: If you want to hear that episode right now, head over to Showrunner.FM. It’s ready for you there. Sign up for the email list for The Showrunner specifically. Hopefully, by the time this goes live, the =”https://itunes.apple.com/us/podcast/id980796147/” target=”_blank”>iTunes link will be available for you as well, but that’s at Showrunner.FM.

Jerrod Morris, I am Robert Bruce. On behalf of New Rainmaker with Brian Clark, I want to thank you for coming on here and letting me grill you with a few questions. I really appreciate it, man, always. We got to do this again.

Jerod Morris: Absolutely. We do. Does this mean that the show art for New Rainmaker this week is going to have our pictures on it?

Robert Bruce: Yeah, I think we need to swap that out, at least for the week because I don’t think Brian gets back until Tuesday, so we’re good. We can do whatever we wanted. Thanks, man. Dear listener, thank you very much. We always appreciate you coming around. We’ll catch you guys next week.

The Transcript

How to Start a Podcast Network

Why Our Grandparents Were So Much Cooler Than We Are

Robert Bruce: I’m reading a glossary of hard-boiled slang. This is an age, Brian, when a telephone was called a blower. A $100 bill was called a century. Death was the big one or the big sleep. Coffin is a Chicago overcoat, gun is a heater, and typewriter is a mill.

Brian Clark: This is why you make Ron Swanson look like a modernist.

Robert Bruce: It makes me realize how much style our grandparents had and how boring as hell our language is today.

Brian Clark: You think so?

Robert Bruce: Do you think about that? Have you thought about these things?

Brian Clark: Just a personal preference. You are into that retro stuff.

Robert Bruce: I don’t know if it’s retro. I think it should have lasted. I’m going to try to bring it all back.

Brian Clark: One man crusade.

Robert Bruce: Alright. We’re flipping things around a little bit today talking about the podcast network, specifically how to launch a podcast network.

Brian Clark: Yeah, a little behind the scenes episode that we do periodically after we do something and the dust settles, which I’m not sure the dust has actually settled. It’s even been 10 days.

Robert Bruce: It’s like a pigpen around here still. I’m not going to tell you that, even though I just did. We’ve talked a lot about why podcasting, why a podcast network. We’ve been talking about that for some time on this podcast and off. But we wanted to go, like you said, behind the scenes, talk specifically about what we did to make this happen and a little bit about what’s to come

Brian Clark: This episode, contrary to what people may think, I’m not giving the answers here. Robert, you are giving the answers here. I remember when we had the conversation, and I said let’s do it. Then you spent the rest of the day on the phone, calling people to see if they were interested, and they were. Then you spent the next three months on the phone, which you hate by the way.

Robert Bruce: Yeah, it continues. Yeah, that’s true. It’s a lot of coordination. It s all about people. In this case, it’s all about our people.

Brian Clark: We’ve done some big projects in the past. I remember the whole MyCopyblogger initiative where we switched from newsletter to the content library. That was a pretty massive project, but I think I had my hands all in there in your business, so to speak. This time, I did my best to stand back. Trust, but verify.

Robert Bruce: That’s right.

Brian Clark: Watch. Advise. Tweak.

Robert Bruce: That’s right.

Brian Clark: But really, you get the props. Well, a lot of people get the props because it was a major team effort, but you were the — I would ve called you the project manager, but I know you like to be called a producer, of course.

Robert Bruce: Yeah, it really is about, as you’ll soon hear in this episode, the coming together of all these different people, and it’s kind of staggering. The different kinds of skills, talents and everything that came together to make this happen. In our case, the way we did it, it was something that we, as a company, could do. But we’re also going to talk about how to do this on a medium to even a much smaller scale as well, and why it applies to those of you out there that are thinking you may want to do something like this.

Brian Clark: We’re going to say what we did, but then we’re also going to try to extrapolate that out into general principles. If you had to boil it down to one big secret shortcut to successfully launch a podcast network, what would that be?

The Shortcut to Launching a Successful Podcast Network

Robert Bruce: Here’s a short answer. You’ve got to faithfully serve your audience with a media-based approach to content for about nine plus years, and then you send them an email letting them know that you’ve started a podcast network.

Brian Clark: That’s so wrong. I mean, it’s right in the sense that we’re not trying to discourage anyone, but on the other hand, if you don’t have an existing audience, start today. If podcasting is the way you want do that, many, many people have built really amazing audiences just from one podcast and then added on from there.

We did it a different way. Not all our existing audience is audio people. It’s not like the entire Copyblogger audience is tuning in, but enough of them are to provide a catalyst that got us noticed a little bit in iTunes. I’ll let you talk about that, Robert, which helps us reach a new audience.

Despite the fact that it seem like we had this complete unfair advantage, which we never really apologized to, because we worked our butts off for almost a decade just on this. Never mind the six years before that. Start building your audience today. It’s our hope that this show will give you some insight how you can get rolling by leveraging multiple shows as opposed to just one, if that’s what you’re thinking about.

Let’s talk about how you put this together from our perspective, internally. Our company has its own unique characters, many of which are now hosting shows, and Demian. What the hell?

Robert Bruce: I don’t know.

Brian Clark: Demian s show is a home run.

Robert Bruce: I got to say, though, did I not call it?

Brian Clark: We used to not let him out in public. Now we’re letting him broadcast, and he’s killing it.

Robert Bruce: He is wildly public.

Brian Clark: I know.

Robert Bruce: Did I not call it, though? Did I not call it?

Brian Clark: You did call it. It helps that it’s four times a week.

Robert Bruce: Yeah, right.

Brian Clark: Frequency, there’s a lesson right there. John Lee Dumas was the man there. He just went out every single day and built this huge audience with frequency. Because showing up in iTunes, the more you hit publish, the more often you’re getting downloads., you’re getting exposure, and it really amplifies itself. That’s one tip right there.

The Critical Components of an Audio-Based Network That Works

Robert Bruce: I’ve broken this down into five basic things that you want to think about, look at. Most of them are going to be, if not all, relevant no matter what size project you’re thinking about in terms of the context of this podcast network. But it’s production, talent, technology, design, and promotion.

On the production side, that’s everything that it sounds like. It’s getting the shows produced, edited, transcripts, working with hosts, talking about their shows, getting the sound equipment together. This was kind of a monster job. First time, in some cases, I’m thinking maybe even in most cases, people working in audio, at least at this level, getting them set up to where they’ve got a basic, little, simple studio and a good microphone and good decent microphone technique.

This is going to be interesting, though, because I’m actually blown away with the quality of the sound that’s coming out. We’ve had some glitches. We’ve had some things that we’re trying to iron out, and we will. But the thing here is that I think about, in six months, when these people become more seasoned, and it becomes a part of their daily practice or weekly practice, it’s worth going through these bumps here. You’re going to see not only that, but like a comfortability behind the microphone that just takes a lot of time to get to.

Brian Clark: It’s interesting to me, we have a lot of people in the company that we thought were naturals to be hosts. They did, and they stepped up. But were you a little surprised by how nervous and — what’s the word I’m looking for here — because people like Sonia, I didn’t think twice about that. She’s going to show up, and she’s going to knock it out of the park. But she was a little nervous about it.

Robert Bruce: Yeah, I haven’t talked to her about that, but I think that was a bit across the board. Frankly for myself, too, I knew that these people were going to deliver, and we’ll get into talent in a moment. I knew it. But I was surprised at the level at which they deliver — not because of anything about them or past performance — but just simply because this is a brand new thing. It’s in the DNA of what we do as a company all day, every day, but it’s still different. Yeah, I was surprised at the level of how well things turned out overall because it’s a hard game. You turn on that microphone, you hit the record button, and most people, if not all people in the beginning, you freeze up. You sound like an idiot. The hardest thing is just to be yourself for some reason, but it just takes time.

Brian Clark: Well, what’s interesting to me because I don’t even listen to these current shows because I hate listening to myself, but I need to start because you get better that way. The interesting thing to me was that you said, You ought to go back and listen to us in 2010 because we were terrible. I’m like, “Really? We were that bad?” You just said, “Trust me,” or “Go listen.” I said, “No, I’ll trust you. I think that would just ruin me. But it’s everyone. You get better at it. The more encouraging thing recently was we just hired a new production assistant, Caroline, and she listened to the show for the first time. She’s like, “Wow, that’s not bad.” I’m like, “What were you expecting? Oh my God.”

Robert Bruce: It’s the idea that, too, this is media now. This is audio. This is radio. We’re not at the level of the major global players yet, but this is the future of it all. If you’re going to play, you ve got to play. Is there a lot of room to improve and grow and make things? Absolutely. There always is. But, if this is the future of audio, which we think it is, then you want to go big at all times. One last note on the production side of things, we’ve also done something that we’ve rarely done and I don’t think we’ve done, at least on a regular basis, we’ve outsourced the audio editing – so we’re not doing that in-house. It’s a decision we made early on to free up more time on the creative and creating media side.

But I’ve got Kelton Reid and Clare Garrett on the production side, who developed this entire workflow that every single episode for three, four episodes a day now, Monday through Thursday, which will rapidly become more, everything goes through this workflow. Every episode has about 15, 20 tasks attached to it that need to get done. Some smaller, some larger, and it’s working perfectly.

Brian Clark: You know what just occurred to me, that might make a great infographic.

Robert Bruce: That’s actually a really good idea. Alright, Kelton, if you’re listening – wait a minute – he doesn t have any time.

Brian Clark: Yeah, but I mean, that would be incredibly useful for people.

Robert Bruce: That’s a really good idea.

Brian Clark: One of our designers can probably visualize that better than I could. I was just thinking as you’re describing it, I wish I could see that, because when we talk about it, most of the time you say, “Don’t worry about it,” and I try not to because it’s working. I’d only worry if it doesn’t work. That kind of workflow, that kind of process makes anything doable. It’s just a matter of sitting down. I remember you and Kelton sat down early on, before we did anything and said, “What’s the process?” It took a while. It evolved. It s tweaked and all that, once you get into the trenches. But you started with a plan that made it manageable.

Robert Bruce: Kelton’s a pro. I mean, he’s been handling all of our multimedia stuff for Authority and company-wide for a while. A look at any one of his spreadsheets will make you want to run crying to your bed.

Brian Clark: I don’t do spreadsheets.

Robert Bruce: Me neither. Anyway, big props to Kelton and Clare on the production side. Yeah, that’s a really good idea. By the way, for those listening, that’s a lesson. An infographic out of a workflow that we created for the podcast network — repurposing content, useful interesting stuff. Almost anything you can do, you can make something else out of it.

Brian Clark: Yeah, Everything s content is our motto.

Robert Bruce: We’ll go through these other ones. Talent, I mainly put this under the category of the hosts themselves We’re in a situation, again, we go back to that unfair advantage where we look around our own company. We see all of this incredible talent that is available to us, and there’s more out there. There’s more coming. Not everyone’s in that situation. We’ll talk about that a little bit later.

Brian Clark: Well, I don’t know. I just think we think differently about people. I mean, who would look at Sean Jackson and say, “We got to give that guy a show.” But we know Sean is a character, and he knows his stuff. Sean’s show is not out yet.

Robert Bruce: He’s insanely talented.

Brian Clark: He’s our CFO.

I’m going to disagree. I think with a shift in mindset, you could find people in any company. I think most companies are just like, “I’m not putting Jane from accounting on the mic,” because they don’t trust her. That’s the issue. It’s not that there isn’t talent that can be developed, it’s just mindset.

How a Smaller Company Might Approach Creating Content Like This

Robert Bruce: Here’s the way to think about it because we’re still in the idea that, especially you and me, our generation, we remember the old days of radio. We remember the professionals of broadcast terrestrial radio, and we can’t get that out of our head. But Jane from accounting is a professional in her area, obviously, and she can talk about all kinds of things that are useful, related to whatever your business is. But here’s the thing. In new media, people don’t want the golden-throated radio professional anymore.

Brian Clark: Oh yeah, what about you?

Robert Bruce: People want to hear Jane.

Brian Clark: Says the guy with the golden voice, right. Yeah, thanks.

Robert Bruce: They would rather hear authenticity from her or him, talking about what it is they do, and hearing the secrets and tactics and strategies within the job they have.

Brian Clark: This is this whole concept of employee-generated content, which you hate that term. We hate most of the terms that we operate under in this industry, so why not this one? Tell me what your beef is with it briefly.

Robert Bruce: Well, we talked about this a couple of episodes ago. I get where it’s coming from. I don’t think it was meant to be offensive, but this is just completely offensive to me, employee-generated content. No, what we have here in our case is a number of extremely talented human beings thoughtfully creating media for their audience. This is not employee generated like they’re some kind of computer, right? It comes from user generated content. I get it. It s a nice acronym, and it’s a nice connection. But no, these are real people, with real jobs, doing real work, that have interesting and useful things to share, and they’re taking the time.

I talked to Stefanie Flaxman yesterday. She’s the host of Editor-in-Chief. She was laughing because we had a conversation sometime last year. I said, “Hey, Stefanie. I really like you to write more for the blog, for Copyblogger.com.” She said, “Well, I really don’t want to, but of course I will, because I d rather focus on these other areas of the job.” We kind of came to an understanding that worked. She told me yesterday, she says, “Wow, I just realized you got me to write again without me even knowing it, and I’m loving it,” because she’s writing scripts for her show.

I think about Demian. Demian now is doing 500 to 1000 word essays, audio essays four days a week. That’s not employee-generated content. That’s an extremely talented individual with years of experience creating media that people can use.

Brian Clark: All right. Duly noted.

Robert Bruce: Shall I leave it at that, geez? Technology.

Brian Clark: Technology, that’s the easy part.

Robert Bruce: Yeah, this is the easy one. There’s a couple of facets to this, but the short answer is we’re using the Rainmaker Platform to deliver this entire podcast network that you see. Media files that are larger than what we usually deal with, the servers are running effortlessly. The ability to create a new show in — I think it takes me five minutes if we wanted to spin up a new show — about five minutes outside of show art. The ability to schedule things out — all of the things in the podcasting area that the Rainmaker Platform does. Create the iTunes settings within the platform itself. It’s all in there.

But the cool thing here, Brian, that we’ve been finding out is that because we’re eating our own dog food, because we’re using the Rainmaker Platform to create this podcast network, which is a big part of the future of media for our company, we’re seeing what needs to be tweaked. We’re seeing some things that need to be fixed. We’re seeing some things that need to be added.

Brian Clark: Yeah. I started using the platform over at Further, and that’s allowed me to see things that I would like changed. But we’re going hardcore with Rainmaker.FM. You would think we’re pushing the platform to its limit. We’re finding that it’s doing just fine, but we do find things as users instead of the people marketing the thing. We’re going, “Wait, wouldn’t it be cool if it did this, or this is not quite right.” It’s been pretty interesting.

Robert Bruce: Obviously, that makes the platform better and better and better for our customers as well, which is the most important thing.
Next is design. We’ve talked about Rafal Tomal and Lauren Mancke before. Lauren headed up all of the show art for each of the shows. Big job kind of all at once. She, in my opinion, delivered spectacularly. Rafal, of course, on the site design at Rainmaker.FM, always amazing and always seems to get where we want to go without us spelling it out. Props to the two of them for really delivering, in a lot of ways, the personality, the feel and the usability of the site.

Brian Clark: It’s basically the Genesis Child theme, which is what runs on Rainmaker and of course that is the foundation of our whole StudioPress line of designs as well. There are a ton of qualified designers out there. We just happen to have two wonderful people who work for us in-house. If they try to leave, I’m going to throw a fit.

The interesting thing as we get a little deeper here is that it’s not just podcast network functionality that you’ll see on Rainmaker.FM, in fact, you’ll see us use the platform to the full degree once you get into the business models that we’ve got cooked up so far, but we’ll talk about that in a minute.

Then, promotion, that’s how do you get the word out? How do you make a dent in iTunes enough to where iTunes starts working for you?

Robert Bruce: The short answer is how we answered your first question to me, which is you’ve got to serve an audience. Build an audience over a period of time, and then let them know about it. But again, what if you don’t have an audience? What if you have a smaller audience, and you’re thinking about launching something like this? Well, we go back in the archives. There are all kinds of promotional strategies that we’ve talked about in the past — starting from zero — but basically reprinting what you did in 2006, Brian, with Copyblogger.

The Business Model(s) behind Rainmaker.FM

Brian Clark: There’s another aspect of this that’s kind of unique to podcasting, which is why I called the podcast interview an act of curation, that also taps into the audiences of others. How many stories have we read where a podcast starts from nothing, like Jon Nastor, and John Lee Dumas?

It’s an interview format, great positioning, unique, great host, great conversation. Through that process of tapping into outside experts, those people tend to also promote the episode. Showing up, doing the work, and then being smart about politely asking, “Hey, the episode is up. I’d love it if you shared it with your social network. Thank you so much.”

It’s simple. Most people will do it because they’re also promoting themselves as an authority in whatever the field may be. There is benefit there. A form of influence or marketing is simply also how you develop your initial content strategy.

Robert Bruce: One thing on this building an audience for nine plus years, our joke at the beginning there, it’s not a joke. We understand that, that is what we’ve done, and it took us this long, like Brian said. We don’t apologize for that because it’s been a long road of a lot of hard work. Really, if you want to break down to one year or even six months, or three years, whatever it is, it really does come back to that — to do the work and to show up over time to build the audience. There are things you can do, there are tactics and strategies you can do to accelerate that, but really, that is the answer. We always come back to it, and we won’t apologize for that because it is hard work, and it really is just, that’s the answer.

Brian Clark: But totally doable at the same time. I mean, learning a language is a hard work. Learning rock climbing is hard work. Starting a successful podcast is hard work. All of it is within your ability to do, though. You just have to put your mind to it. There’s certainly a lot of guidance. This isn’t 1998 when we were just making it up as we went along. It’s almost like there’s too much information, but you can find some technique or approach that gels with you, as opposed to having to follow us, or Joe Blow, or whomever has the approach that worked for them. There’s a lot of different ways to do it.

That takes us right into the business model. We are content marketers. This network is built on the Rainmaker Platform. Sales of the Rainmaker Platform, or actually pre-trials, because we’re only 10 days into this, have increased by a substantial percentage. When it comes down to it, the network could be killing it, and if our business objective wasn’t being met, then what’s the point? Well, interestingly enough, even if that wasn’t working out, there’s just so much more here, and we’re really finding ourselves in a position where we’re looking into doing things we’ve never done before, like accepting sponsorships.

Why We Might Accept Outside Sponsors Sooner Rather Than Later

Brian Clark: In the first week we got hit by three major companies trying to sponsor the network. Not us reaching out. Not us saying we want sponsors. They just came to us. Two of them we had to say no to. Third, we may say yes to. That’s a fascinating thing because they’re like, “Do you have a rate card?” I’m like, “A rate card? Yeah. Let me cook something out.” You know what I’m saying? I had to do some research because that’s not what we do. We sell eight figures worth of our own stuff a year, but we don’t sell advertising. Yet let’s talk numbers.

We did 100,000 downloads in four days, and that’s only going to grow. It’s a possibility. It’s interesting because, on one hand, you could get an outside sponsor, and that covers all our internal production cost, which we were just going to write off as an expense. It’s a marketing expense for us. Content production and distribution is how we advertise, if you want to put it that way, but it’s way more effective than that. The cost of doing this is really, really not an issue at all in our budget. It’s kind of amazing that you can create this kind of reach and impact, and get inquiries from people who want to pay you money just to mention their name, but that’s what’s happening.

Anyway, we’re going to keep apprised to the whole sponsorship thing because it’s new ground for us. I’m sure a lot of you out there are interested in it. If you look around, podcast sponsorships are hot because they work. It is direct response advertising if it’s done right. People in our industry, people outside of our industry are showing up and trying to land on every show they can because it’s working. That’s kind of amazing, although that’s another reason why we’re effectively our own sponsor. It’s working for us, selling more of our own stuff. The question is, do we have room to bring other people in. I think we’re going to be very, very selective about it. If it’s the right fit then, why not?

Robert Bruce: Definitely. That’s probably an episode in and of itself in the future. But it was a flattering surprise to us, not ultimately a surprise to get those inquiries, but we had talked that we’re just not even going to think about sponsorship for a good while, if not ever.

Brian Clark: Well, yeah, but we talked about if we expanded beyond digital marketing to just marketing and sales, which the Rainmaker brand could do, at that point, you’d be silly not to. I just didn’t expect people to come to us week one. We don’t even have a month under our belt. Anyway, more on that in future shows.

Robert Bruce: One quick backtrack in the advertising and sponsorship of our own products. You’ll notice real quick on Rainmaker.FM, there’s a couple of things going on. Right now, we’re talking about the Authority Rainmaker event and you’ll see that in the little drop down bar at the top of the site. As you scroll down, you’ll see a couple of places on show pages and episode pages. You’ll see a banner right above the footer at the bottom. The idea there I think is obvious, that this is what the network, in this case, Authority Rainmaker is what is bringing the Rainmaker.FM network to you at the moment.

Brian Clark: Ticket prices go up on March 31st. Keep that in mind. We’d love to see you in Denver. You don’t want to miss Jerod s podcasting presentation, which I worked on it with him. Completely changed his topic, realizing that podcasting needs a real big drill down.

Robert Bruce: Anyway, AuthorityRainmaker.com. On Rainmaker.FM, all these places that you see, where that’s being sponsored right now, those can be changed at any moment. It can be worked differently depending on our goals, our needs.

Brian Clark: We can do that without a designer, right?

Robert Bruce: That’s right.

Brian Clark: That’s awesome.

Robert Bruce: There may be one place that we still need to get, but anyway, that is the idea. Anyway, a note on that. The other thing that we’ve got coming up is paid courses. Jerod is going to kick this off. Do we want to say the name of his coming show?

Brian Clark: Well, it’s interesting because with the existing membership capabilities and then the new learning management system that will be out in a matter of weeks, Rainmaker is also an amazing online course and membership site platform. Of course, you also can use a member area for lead generation like we do with the free New Rainmaker course — all of that. But that’s another big aspect of why, even from practical standpoint, why we launched this site on the platform because audio listeners are natural prospects for audio and video training. They learn that way. It’s still portable. It’s still on demand. It’s still all of that good stuff from the free end.

Jerod is actually going to be in the next round of shows that we released shortly. Robert, you know details on that probably by heart, but that’s called The Showrunner, which is a nice nod actually to television. Why do we always mix our metaphors with our names?

Robert Bruce: I don’t know, that one was yours, I think.

Brian Clark: Yeah, I loved that.

Robert Bruce: That’s one of the better names on the network. There’s no doubt.

Brian Clark: Yeah, then a lot of people are already saying, I don’t know how to do this podcasting thing. Thanks for example — this episode, but I need to know things so much more in depth than this. Yeah, we got you. We’re going to work on that kind of training. That’s the obvious starting place, but really, we can do just about any topic in more detail.

Why We Developed the Shows We Have (and Will Have)

Robert Bruce: Think about each of the shows, and we did plan this, not perfectly, some kind of perfect master plan, but it was always in our thoughts. Any one of these shows can also become a paid course. Think about Rough Draft with Demian. You can take that in a nice short, crisp writing course. Stefanie Flaxman with Editor-in-Chief. There’s an editing course waiting to be had there. Sonia Simone, Confessions of Pink-Haired Marketer. The things she’s talking about, it’s a no brainer. Plus she’s so good at it anyway. Anyone of these things, the MarTech stuff that Chris Garrett and Tony Clark are talking about, not that we are going to do a course for each one of these shows, but you can see where all of this leads directly into a business model.

Brian Clark: Just like with the podcasting course, it’s going to come from customer feedback. We’re going to see where people are getting stuck on the free materials, and then that’s an indication to dive down deep and do something more thorough, more in-depth, and higher value.

Robert Bruce: In a show like Pamela Wilson’s Hit Publish, that is such a produced show as it is, like we talked about last time with the early episodes of New Rainmaker. That is a free course waiting to happen, leading into some kind of a paid course.

Brian Clark: Yeah. We’ve been doing that since 2010, when we first launched our membership site software Premise, which evolved heavily into becoming what’s in Rainmaker. We demonstrated that by doing a free course. It built an email list, and it’s still active to this day. Remember, what was the name of that? Is that some sort of an authority?

Robert Bruce: Digital corporation.

Brian Clark: Yeah, that was cool. I’ve noticed that other people are catching on to this. I think Derek Halpern was doing free online courses as a way to build a list. Hey, yeah, exactly. Because that’s more likely to work because it’s higher value, and it’s access and registration — all these things we ve talked about, how we increased our opt in rate by 400 percent, it’s because of a different experience, but also higher value content.

Out of the podcast, for people who aren’t with us right now listening, we can put together all these different free courses. We can tie it into a free member area like we already do with the New Rainmaker course. It becomes lead generation or audience building really for that particular show, or for the Master Feed digest, whatever the case may be.

What s Coming For Rainmaker.FM

Robert Bruce: Let’s spend just a couple of minutes on what’s coming for Rainmaker.FM.

Brian Clark: Well, you tell me because I keep asking you what the schedule is. I’m over here debating. I have two other podcasts I want to start.

Robert Bruce: Well, get in line, buddy.

Brian Clark: I know. I know. I’m no longer important in this company.

Robert Bruce: Well you got a real zinger coming up.

Brian Clark: Maybe, I think so. I think so. Here’s an interesting thing, so Further is the curated email newsletter that I launched, that’s now got thousands of people on the list, but I’ve always been wanting to launch a podcast. Instead of just launching a podcast, I built a specific list of people who are interested in that subject matter. So guess what, when I do launch the podcast, I’ve got at least a Minimum Viable Audience to get that rolling. There’s a strategy for you out there. Figure out a way to build an email list before you launch the podcast. Then launch the podcast by email, send them to iTunes, and you’ll get that nice spike.

But the other show that I’m thinking is kind of like my defining, I always say further is my overarching word that drives me, but this other word — which actually it’s always other people in the company that pick up on these things I say, and they’re like, “We should do something with that.” Like Gardner took No Sidebar and ran with it. Anyway, I’m thinking of making it a short daily show because I ve got to do something to catch Demian. It’s just not right.

Robert Bruce: No, it’s not. Obviously, more shows are coming in different formats, which is also going to apply probably to yours, Brian, which I think is important to think about. You could do just an entire network of interview shows, certainly. But we want to experiment with different formats. We want to have a wide range of things for people to listen to. Right now, we have eight shows in production that are on the way. There are a couple that will come out before, but all of these will be out by the first week in May.

There’s another show that is pending, or in talks with somebody outside of the company to start. Overall, you and I had a conversation about how big should this thing get. I think it’s a fun thing to talk about. It’s not necessarily the most important thing by any means, but I think that brings us to 19 shows by the beginning of May, if all of these work out and if we can do it, which should happen.

Brian Clark: We kind of consistently have eight shows in the top 20 in our category in iTunes. So if you had 20 shows, it’s not going to happen. There are some people who are rock solid.

Robert Bruce: Right. Things will even out.

Brian Clark: Right there along with them, as opposed to thinking we’re going to knock anyone off like Michael Hyatt or Pat Flynn. Besides, those are our friends anyway. It’s not really that kind of competitive situation, but it is very powerful when your shows occupy that kind of real estate. But not every show is going to make it long term. But that is a conversation for the future since you got to let people, like you said, six months minimum to let people find their legs and really start rolling. It’s amazing how much better you get by being consistent, week in, week out, day in, day out, if that’s what you’re going after, and you’ll get better. You just do.

Robert Bruce: More courses coming, obviously. We talked about that briefly.

Brian Clark: We don’t know what those are yet, but we’ll figure it out from you guys. Leave comments if there’s a particular topic that you want to drill down on. That’s always helpful.

Whether or Not It s Time to Hit the Road

Robert Bruce: One thing that I’m really excited about is what you and I are calling the Rainmaker Roadshow. We have this idea to go to smaller venues — and probably larger cities to start just because it makes more sense audience wise — but to record live shows in these kind of smaller venues.

Brian Clark: This is another one of our ideas that we’ve been talking about forever in various context and never do, but it is cool. It’s cool to put on a larger event like Authority Rainmaker, but it’s really cool that you show up in a city, contact people you know there, get 100 people to meet up, hang out, have some refreshments, and then we got to figure out how to set up mics and all that kind of stuff. I’m sure you and Jessica could fix that up.

Robert Bruce: Jessica’s got all that handled, yeah. If you think about the nature of a podcast audience, this audience that you’re building in this format, you’re already seeing it on a bigger scale like with Dan Harmon. It’s now on Netflix. Dan Harmon’s documentary of the tour of his podcast.

Brian Clark: Doesn’t Wait Wait Don’t tell me! — you know that show on NPR. They go around different places. They have a live audience. I love that they have that audience. That’s so cool. That’s one thing you don’t get when it’s just me, and you talking to each other.

Robert Bruce: It’s one of the most rabid fan bases of all shows on NPR. But this is just cool. Obviously, you run into things like budget again, but there are all kinds of ways around this. Number one, you’re creating a piece of content.

Brian Clark: That’s another place where you could bring in sponsors. Obviously, the platform is going to be a sponsor. Again, it’s a marketing cost for us, a content marketing cost, but bring in Shure microphones, which we all use and love.

Our (Loosely Held) Plans for the Future

Robert Bruce: We’re going to start working on the Rainmaker Roadshow, so keep an eye out for that. Of course, in terms of what’s coming in the next months and years, we’re listening to what you want, what the Rainmaker.FM audience wants.

Brian Clark: Always, always. That’s why we never have any truly definitive plans that are more than a month out.

Robert Bruce: Right, right.

Brian Clark: Because it changes, and it should. It’s adaptive. Robert, thanks for the insight. I’m still not sure how you pulled it off.

Robert Bruce: My secret weapon is that EGC, Brian, that employee-generated content.

Brian Clark: I think it was a combination of coffee in the morning and bourbon in the evening from what I understand, but that’s another show. On the Roadshow, people will get to meet Robert.

Robert Bruce: No, they won’t. I’ll be recording from the hotel room.

Brian Clark: Oh, no.

Robert Bruce: You can be live down in the bar.

Brian Clark: That defeats the whole purpose.

Robert Bruce: It kind of does. Thanks to everybody involved in this entire project. There’s a lot of people and really, that’s what it boils down to is these people in this company and the audience, as always, that listens. You quoted something from Henry Rollins the other day on Twitter that I thought was perfect. Now, I want to try to bring it up so that I don’t butcher it.

Brian Clark: That was from an interview he just did at South By in Austin. And it was such a perfect quote. He told me to email him if I came up with any points that I wanted him to focus on and I’m like, Here, I’m just going to repeat your words back to you. You say this again.

Robert Bruce: That’s right. He said, The only reason I get to do anything is because I have an audience, and I need them more than they need me.

Brian Clark: It’s just so how much I feel as well. I know that I worked hard to build an audience, that we re continuing to work hard to build an audience, but it doesn’t matter. We still owe it to them, as opposed to them owing us anything. Thank you, Robert, for your hard work. Thank you to everyone in the company. But thanks to all of you out there for putting up with us and tuning in, and hopefully you’re learning something. We’re going to keep trying hard. Stick with us.

Robert Bruce: If you want to get what you’ve got coming to you with the show, the easiest way to do that is to go to NewRainmaker.FM. That will take you to this show’s page. Or if you want to check everything else on the network, go to Rainmaker.FM. You can subscribe by iTunes. You can get it by RSS, and you can sign up to the 10-part course, that we talked about a little earlier, that will likely change the way you think about online marketing.

Brian Clark: If I can ask for one favor, if you dig the show and you’re enjoying it, please go over to iTunes, give us a rating or write a review if you have some time. Just something short expressing your thoughts. We look at those. Sometimes we’re getting useful feedback that we can incorporate in the show. Other times, it just makes our day to see that you guys actually like what we’re doing. If you can, no pressure.

The Transcript

How to Build a Profitable Email List with Social Media Advertising

Brian Clark: Hey there, Rainmakers. Welcome to the show. I am Brian Clark, founder and CEO of Copyblogger Media. Today’s episode is another one in the series that I’m calling free consulting. I have a specific thing I want to learn more about, and I think about who’s the smartest person I know for this topic. That person today is Noah Kagan because we want to talk about using Facebook ads to build our email list.

You guys know, I launched a new curated email newsletter on personal development called Further. It’s doing fine organically, but what if I’ve got more money than time at this point? How can I use advertising to grow that list smartly? Well, that’s what we’re going to ask Noah.

If you’re not familiar with Noah, he was actually employee number 30 at Facebook but that’s not what I want to talk to him, because what he did after he left Facebook was build AppSumo, which is a huge gigantic email-powered business, kind of like Groupon for web developers and online marketers. People like us. Now he has branched out and expanded that into a business that is way beyond the Groupon model. We’re going to talk to him about that a little bit. In fact, why don’t we get Noah to tell us. Noah, how are you?

Noah Kagan: Good, Brian. Thanks for having me, man.

Brian Clark: Thanks for coming, man. Hope you appreciate being our victim in our free consulting. I want to know something, and I want to share it with them. It makes for a good show.

Noah Kagan: Wow. I’m not getting paid for this. I ll help you out.

Noah s Story

Brian Clark: I forgot to mention that part to you. Why don’t you tell people a little bit about the story. Obviously, you were early on in Facebook. You were early on at Mint, and now you’re your own guy as a founder of AppSumo. Give us the sketch of how you got here.

Noah Kagan: Yeah, man. I’ll start with the AppSumo part. Everything else is kind of online. I think what’s interesting is that I started seeing all these web apps come out, and I was like, “Man, one of the hardest things for every single business online is marketing.” In my previous business, I kept getting shit on, and I was a credit card payments guy for Facebook games. We did all the payments, and everyone hated us because they’re like, “You re a payments guy, we don t care about you. Get us more customers.”

Noah Kagan: So I wanted to do something that was more on the top of the funnel, which was getting people customers. We realized with AppSumo, if we created some type of distribution that everyone would actually like us and be like, “Hey, promote our products,” and the customers would be like, “Oh, cool. Thanks for discovering cool things for us.”

So we ve spent the past four years building that up. Ninety percent of our business comes through email. That’s not something I ever really did before or thought of, but I basically became a super huge email advocate, which is, in my opinion, the number one way to communicate with your customers.

Brian Clark: Absolutely.

Noah Kagan: Since then we’ve built tools. We basically took all the tools we’ve been building at AppSumo and put that into a tool kit called SumoMe.com. Those are tools that we’ve been using internally to grow our own email list and get more traffic.

Brian Clark: Excellent. We will link that up in the show notes, so everyone can check that out. I actually have someone who produces a site for me who is recommending SumoMe tools, and I was like, “Yeah. I know that’s Noah, right?”

Noah Kagan: Awesome.

Brian Clark: It’s cool though.

Why You Should Focus on Fundamentals Instead of Facebook

Brian Clark: Okay. I kind of set the stage. I have this new email newsletter. It’s curated. It’s really just fun for me. It’s like my personal blog. By the way, why did you name your personal blog OkDork?

Noah Kagan: I bought it in 2000, which now is 15 years ago. I thought I would buy domains and get rich, and that was one of the names I came up with. I have that one. I have everspeed.com, and the only one I’ve ever been offered is for Community Next, which is a Jewish group in Michigan. They offered me a $1,000 for that. I never got rich off domains, but that was one of ones I bought.

Brian Clark: I had the same idea. Usually, I would buy domains as a placeholder for an idea, and if I decided to do it, you do it. If not, you let it lapse. But no one’s ever paid me a substantial amount of money for any of them. I had actually do the work of building sites out of them. What a pain in the arse.

Noah Kagan: I think that’s a key thing that maybe it should be the theme of Facebook ads, and in general, is that you read articles where this guy or girl buys domains, and they made a shit load of money. Then you do the exact same thing that you’ve read, and it doesn’t work out. I think that’s kind of the same that I’ve noticed with Facebook ads.

You read this article, 2,000% return when I bought my Facebook ads. You copy them, and then it doesn’t work. So the thing to understand is why is it not working for you and then how can you improve that? Or are there other ways that you should be considering, just versus doing what everybody else is telling you to do.

Brian Clark: Yeah. That’s why this show is going to be about the fundamentals. Facebook changes all the time. Tactics change all the time. Even you’ll tell us that your own approach that works will stop working at some point. You have to continue to reiterate on it.

Is Facebook Now a Pay-to-Play Platform for Marketers?

Brian Clark: Here’s really where I want to start out because I have a love-hate relationship with Facebook, mostly hate. We killed the Copyblogger page because we get traffic from Facebook, but it’s by other people sharing. Our page, unless we paid, really did nothing. On the other hand, I have a local Boulder site, and it does wonderfully on Facebook, organically. I can’t really figure that out, but for the most part, it seems that the sentiment is Facebook is now a pay-to-play platform for marketers. True?

Noah Kagan: Yeah. A concept that I have always been surprised at is that I pay to tell everyone to go to Facebook, and then I have to pay to tell everyone to come back to me. With email, what I’ve realized is it’s the most control you can have in communicating with your customers. You’re married right, Brian?

Brian Clark: Yes.

Noah Kagan: You don’t have someone else talk to your wife, do you?

Brian Clark: I haven’t worked that out, but no.

Noah Kagan: You talk to her yourself. And that’s what Facebook is doing. They’re talking to your customers, so you don’t even know who really gets to see it. It’s, 4,000 people today saw your boosted post. I think what Facebook is good for is actually what you pointed out about your Boulder site, which is for organic or social reach — it s able to spread something, but in terms of a marketing channel that you want to be wary of giving someone else control of your business and of your outcomes.

Brian Clark: Yeah. We call it digital sharecropping, and home-base is always your site with your list, but it seems that you have been incredibly effective at taking Facebook traffic and converting it into that higher value email relationship. That’s why you’re on the hot seat today.

Now you wrote a great article, we’re going to link this up to about a year ago about how you spent $2,000,000 on Facebook ads and built massive lists and what you learned from it, which was very useful. A year later, where are you at today with Facebook as far as your own advertising and what you think about where the platform’s headed?

How to Convert Social Traffic into Email Subscriptions

Noah Kagan: Specifically for Facebook, we’re spending only $3,000 a month on Facebook. That’s $36,000 a year, which is much less. I think at our peak when we were doing somewhere between $200,000 to $300,000 a month. It’s dramatically gone down for us. I think what people have to do with their marketing is consider the effectiveness. If I have $300,000, what is actually the most effective way for us, at that time, which is growing our email list. Right now it’s trying to get people to install SumoMe.com. I basically take $300,000, and I say, “Which will help me get the most amount of people to install it?”

Facebook actually hasn’t been that. It’s very expensive for us. A lot of the traffic is mobile, which converts pretty horribly. A lot of it’s international. It converts horribly. You have to be careful of that. You have to look at, Are there other channels I could spend that on? What more people need to do is sponsor smaller sites. Instead of going to Facebook, go to JonLoomer.com, who s a great guy for Facebook ads. For us, WordPress sites are great. Go sponsor smaller WordPress sites, instead of just Facebook as the only way of thinking about how to do your marketing.

Brian Clark: Here’s my dilemma and my scenario. I’m starting off with a new list, small project, so I don’t think the over-saturation issue would affect me. Here’s my problem, because you, like I, are an ROI marketer as everyone should be, but think back to when I started Copyblogger. For the first 18, 19 months, I didn’t sell anything. All I did was build audience. In that period of time, I figured out what the audience wanted to buy. We built it, sold it, and the rest is history. We have done that every year since.

I have that same mentality with this new project, and yet, like I mentioned, at this point I’ve got more money than time. Advertising to build that list — because I know how valuable that audience will be to me to figure out what to sell them — yet that means I’m coming out of pocket with no chance for immediate ROI. Would you ever do that yourself?

Noah Kagan: No.

Brian Clark: I knew you’re going to say that. That’s generally how I feel, too.

A Longer (More Profitable) View of Social Media Advertising

Noah Kagan: I’ll tell you why. Sometimes, just knowing that people do a certain tactic is just as important as knowing why they’re doing that tactic. When you’re starting a lot of new businesses out, it’s easy to just spend on ads because you don’t have to kiss anybody’s arse, and that’s why I loved it for AppSumo. We did no content marketing whatsoever, and content marketing is all the rage, which is also the same thing as blogging. The point is we didn’t do any of it because I didn’t want to have to go write a post and hope someone would link to it and hope I’d get in a directory or any of that stuff. I was like, “If I buy ads, I can just put in 10, and I get out 20.” It scaled really well.

The difference, though, is that if you go and spend money on ads and it’s not working, 1) you might actually think it s your product that’s off. You’re like, “Well, no one really wants this,” which may not be the case. So you’re like, “Oh. Well no one’s clicking and buying and doing whatever I want them to do. Well this product s wrong, which is not true.

Secondly, you’re spending a lot of money that you don’t really know if there’s going to be an ROI on. You’re going to get a 1000 emails subscribers. Great job. Are any of them going to buy, Who knows! What we’ve encouraged people to do and what I personally encourage people to do — is go validate with offline or one-to-one or other methods, so you’re confident you ll make that money back before you start spending money on advertising.

Brian Clark: When you started AppSumo, were those effectively affiliate offers?

What You Should Do If an Ad Spend Is Profitable

Noah Kagan: When we started AppSumo.com, just like Groupon, we basically lined up exclusive deals. So I would come to you and say, “Brian, you sell your course for a $100 or your web product for a $100. We’ll sell it for $50, and then we split $25-$25.” So I would buy ads. I’ll give you basically the general metric that I was targeting. If you had a $100 product, I sold it for $50, and I get 50% margin. That means I had $25 profit, gross profit. Are you still with me?

Brian Clark: Yeah. Of course.

Noah Kagan: I basically, on Facebook ads, would spend what it would take to get $25. If I could get within $25 of profit within 30 days from those people, then I would say this is a good ad spend, and I would spend as much as I can until it taps out. I just want to repeat that because I think that s a little unclear. It s like, “What the hell is he talking about?” Two things. One, when someone comes to your website to make a purchase, only about 2 percent around there are going to purchase. So you need to collect email addresses. SumoMe.com does that, or there are other tools you can use to do that.

So collect email addresses, which will get you another 10 percent. What we did is that, even if people didn t buy right away, I basically looked at, from that spend on that day, how much money came back to me in 30 days, and if it was at least the amount of money that I needed. If I spent $100, and I got my $100 back from selling four of those products, I was like, “Awesome.”

What I think most people do is they are kind of like, “Oh, okay. I think it s working. Fine, but what you need to do — and what’s the ideal gold mine — is that let’s say that it’s $25 for a product. I spend $25 that day, and I make back $25 right away. I basically go and spend unlimited. I think what happens to too many people, Brian, is that they spend it, they make a little bit of profit, and then they keep it that way. If I find that there’s any profit, I basically try to maximize it and turn up as high as I can. That’s why we got to $300,000 right away.

How to Make Sure Your Ad Campaigns Will Work

Brian Clark: That’s a truism from old school direct marketing. Once you figure out how to make an ROI, you try to buy as much ad inventory or whatever the medium is, as you can. Sometimes, the frustrating part is you can’t buy enough.

Noah Kagan: There’s other ways, too, that we figured out. One thing that most people do when they have profitable — like I saw this guy today, and he was talking about how he had a profitable ad campaign. I was like, “Why are you only spending 50 bucks?” So ways that you can expand that, or you can do manual bidding. So instead of letting Facebook decide how much to bid for you, just make a higher bid. What that will do is you’ll spend more, which reduces your profit but you’ll spend a lot more money, so you actually get to grow more.

Secondly, one thing that was really helpful for us was international spend. We literally tried every major country. My favorite ones outside of the Tier 1 countries — Spain, Germany, France — any of these European countries that do have money. Maybe avoid Greece for now, but that actually was ways we could actually expand our budget when it was working.

Brian Clark: Absolutely. Let’s assume we do have a product to sell. We’re able to calculate whether or not we’re actually making money. Of course, we are funneling them into email because that raises your conversion rate, as you already pointed out. You basically say Facebook has the ability if you’re trying to build a list, that you can choose specific conversion at the site. In this case, that would be the opt in, but you actually advise setting up click to website. Why?

Noah Kagan: Think about it. What is Facebook’s goal? Facebook’s only goal is to make as much money as possible. They will, from an advertiser’s perspective, do whatever it takes to spend the most money. If your ads will spend more money than the other advertiser, they’ll spend all your money. If it’s like, “Great. It’s an opt in.” Perfect. They’ll do that. I like to do it where I have the control, instead of Facebook, so that’s why I generally will choose a click to website.

What I d recommend, Brian, is that, ultimately, from someone beginning out, if you’re just starting your website, “Don’t sweat if it’s OCPM or click thing or it’s an optimize thing or whatever a thing.” Just start with the most basic thing so that you can get a sense of, “Hey, I spent a $100 this month, and I wouldn’t really spend more than that. That s how much I spent when I first started with Facebook ads for AppSumo. And see, How much money did I make back from these people? I generally recommend also collecting email addresses because most people don’t buy right away. The nice thing with email is you can say, “Hey, here’s some free things and also here’s that product that maybe you were still interested in.”

Why Noah Suggests Using Retargeting for Product-Based Campaigns

Brian Clark: Yeah. I want to talk a little bit more about budgeting in a minute because you have some really interesting ideas about how you make sure it’s going to work before you hit the gas.

Before that, I played around with the Ad Manager a bit, and it really comes down to getting the right interest group targeting. You ve got this amazing demographic information. You have the ability to target people who like, for example, Tony Robbins. I would be the anti-guru version of what Tony Robbins talks about because I’m not trying to make myself that guy, but it’s the same topic. Personal development — health, wealth, wisdom — all that kind of good stuff.

I played around with it, and I did try to target against other people who are interested in certain pages in more general topics. But until you really get into spending, you don’t know what’s working or not. How do you choose your initial interest group targeting?

Noah Kagan: What I would actually recommend is not any of it. For someone who is really just starting out, Brian, what I’d actually recommend is more of custom audience or focusing on retargeting, if you have a paid product. Oh wow, we’re actually spending a lot more than I thought and yet look at this — I’m pulling up my Facebook stuff, so I could speak more accurately to what we’re doing.

What I recommend is don’t go and try to get new people when you already have 80 percent of your traffic not converting to your email or purchase. So spend time on just retargeting your custom audiences. I use Perfect Audience for my retargeting, but you can even just do it directly on Facebook. I would start with that. There’s way more complicated things that people will tell you how to scrape stuff and blah blah. I’m not going to go into that. For the most basic level, do a pixel on your site, and retarget those people as your first version for your ads. Why try to go out and get new people when you already have people who have heard of you?

Brian Clark: That’s a good point because even if you’re doing really well on conversion, 90, 80 percent of people have left for one reason or another. You’re saying, “Go ahead. Those people had some interest because they clicked through in the first place.”

Noah Kagan: Or they found your content. Exactly. When you start setting up your actual ads that are new, your retargeting stuff — once you got it working — will always be paying dividends. We have retargeting ads for our Monthly1K.com course. I haven’t actually looked at them in six months. Maybe even longer than that.

Brian Clark: Right.

Noah Kagan: Because it started working before — and you probably should go check it more often than that — but the nice thing with retargeting, once you hone in on the ROI. So I spend a $100, and as long as each month, I could see that the pixel is firing and I am making over a $100, then I just keep it going. If I cared a little bit more, if that was my priority, I would go back and try to tweak that a lot more.

The thing I would say with, you know you were saying, “All right, fine. You got the retargeting going but now, what should I actually do to get new customers hearing about me?” What I personally like doing — and I’m going to give you some strategies — we should talk after this, just remind me if I don’t bring it up about what stuff, stuff that’s kind of interesting to the advertiser. There’s some creative things that have worked for us, but specifically on the targeting, I always recommend doing some kind of targeting, less than 10,000 people. Really, really, really small. Why? Because I want to know that it really works before it’s super big and I have to cut through all the shit to get to the actual one that’s going to be working.

If I were you, what I always do, and what works for me, is I look at my best spending customers. If you have a business already, take your best 20, 100 — I took the best 100 of AppSumo, and I just manually looked them up on Facebook. You can search their email addresses. You can search them in LinkedIn.

Then what I did is I created a Google spreadsheet, and I basically just listed all their different attributes. Where are they from? What’s their gender? What s their age? What’s their profession? Books, movies, companies they like, blogs they like, people they like. You’ll basically get a pretty clear picture. Maybe you don’t want to do a 100 because you’re lazy. Fine. Do 10. Do five. Do even one if you’re super lazy. Then you’ll find very, very odd patterns. And the more narrow you get, I would do under 10,000 people, the better.

When we started out, MacHeist was the big one. The best one is someone who s a little identical to you. MacHeist was like an arm for Mac, so I just targeted them super aggressively. I was like, “If you love MacHeist, you ll love AppSumo. Here’s an Apple logo. We were very aggressive. Then over time, we found out that Tim Ferris audience really liked us. They liked all the products. I was just like, “If you have love Tim Ferris or Tim Ferris book, you ll like this.

Then you start looking at like, “All right. What are the other things …” and you get a little broader. But I would say, in the beginning, you want to go as narrow as possible. Just looking at your top five people if that, to understand their preferences. Let’s do an example. Who is a reader of yours or a listener of yours like? What’s that prototypical person or a person who like, “Oh, man. John blah, is that guy.”

Brian Clark: Yeah. That’s hard because people know me for something else. There are a lot of marketers on my list just watching what I’m doing. I actually invited them to do that as a kind of a case study. So I don’t have that much of a feel because, effectively, all I ask for is the email address, and I’m going to start figuring that out.
I think the key advice here that I’ve heard from others lately is that you have actual people who are perfectly the persona that you’re looking for. What you have to do is figure them out first, and then go to Facebook or whatever the advertising platform is.

Noah Kagan: Yeah. I mean, just take your last subscriber even for your site. I would just take them, search their email address on Facebook, and you’ll actually be able to get it. There’s some other tools online now. I’ll send you a link afterwards where you can search someone’s email, and it will basically go scour the web for every type of personal profile information about them, which is kind of creepy now that I say it out loud.

Brian Clark: It very much is.

Noah Kagan: But it’s more just to get an idea of you re looking for patterns of cross references. Some of my favorite things are what are the blogs that they’re reading? What are the magazines that they read? Books are huge one. If you have narrower book, like they all love a certain type of copyright conversion marketing, like maybe they like scientific advertising. Those are the kind of jackpots you’re looking for. When you start targeting TechCrunch or Mashable, or even Social Media Examiner, they re so broad and big that it’s going to be a lot harder for you, versus, let’s say if you’re trying to do WordPress hosting, I would target WPEngine.

Or if you re doing WordPress hosting, maybe like Chris Lema’s fan page. Just try to start super narrow in the beginning, and that’s what I would do. Basically, what I do from there is once I find that it works with them, I max out that budget. And then I’ll go to the second tier, and I ll start to test out with smaller amounts, which stuff works.

I think what s really telling is, people hear me talk, “Oh, I spent millions of dollars literally,” but I started out the first month with a $100 or $400. The second month, once I saw it working, it was a $1,000. It wasn’t like, Oh, it worked overnight. It took a few months for us to get it in. Once we got it in, it was $50,000 a month, and then it kept rising.

Brian Clark: I think you’ve really already addressed this, but you’re effectively saying, Start with very small amounts of money, very small slices of an audience, then see if it works, and then try to see if that also scales up.

Noah Kagan: Yeah. There are things that I pulled back, so we’re going from thousands a day, to now I’m doing a 100 a day. It was because we saw that for what we’re promoting now, which is mostly SumoMe, just the CPA got to be $50, something pretty high, where at that point, we didn’t really know our lot, so I don’t feel comfortable doing that ad. If I know that it works, then I’ll go back and spend aggressively.

Things I think are interesting, like News Feed was a big thing for a lot of people. That’s when I started really getting back into Facebook a little over a year ago or two years ago. Then mobile is another thing that a lot of people are, besides app installs, so much of Facebook, probably 30 to 40 percent of their traffic has got to be mobile traffic. So as an advertiser, I think that’s something you have to be very, very concerned about because if you’re going to be doing ads to mobile, you’re probably going to get a really crappy conversion, and you’re going to be spending a lot of money for things that aren’t converting.

Brian Clark: I don’t think I ever opted in to an email list on my phone. It doesn’t feel right. But then again, I’m an old guy, so maybe the younger generation is more comfortable with that.

Noah Kagan: That’s what I want to say for marketing. We all have the same time, so what is the most effective use of time? Is it actually doing Facebook ads? Is it doing a blog post? Is it sponsoring an Instagram person? I think what people need to do is spend time thinking about where they’re going to get the most leverage before they go and say, “Oh. Facebook ads, I can just put in money and get email subscribers.” It’s look like, How do you know that? I would test some small amounts, and see what actually works before I would go and just commit 100 percent to Facebook.

Which Social Ad Platforms Have Performed Best for Noah

Brian Clark: Have you tried anything with Twitter, which I found the ROI on is really bad compared to Facebook, but again, it could be contextual. Organically, Twitter is killing it for me, but that’s my biggest audience. Have you tried any of the other social advertising platforms?

Noah Kagan: I’m not sure if there’s a platform I haven’t tried. I ve spent about a $100,000 on Google. Just to give you some background. I spent a $100,000 on Google. I probably made about $15,000 back. That’s not a good return for the people doing math.

Brian Clark: That’s weird because Google is always the hardcore ROI marketer s first move. Search intent and all that.

Noah Kagan: I think what people have to think about, what is your product and then where is the mind of that customer? If you’re on Google and you’re looking for a solution, you’re not looking for a same day, a weekly special on web tools. You re not thinking about that. But on Facebook, you’re browsing your ex-girlfriend’s photos, and you’re like, “Oh cool. There’s some new web app. I’ll check that out.” It makes a lot more sense.

The same thing with Twitter. I ve had some horrible success with Twitter. Not horrible success. That makes no sense. I ve had some horrible times with Twitter where they’re not a direct response thing, but for content advertising, Twitter is going to be great because people are used to going to Twitter, reading a blog post, and then coming right back to wasting another 15 minutes. The same thing with I had a course called Email1K.com, which is a totally free course that shows people how to grow an email list, and that worked really well on Twitter. Because it was just like, “Oh cool.” Really easy to click, add your email and you’re done, and go right back to browsing it.

How to Successfully Advertise on Twitter

Brian Clark: Did you use Twitter cards with the subscription button right there?

Noah Kagan: We did. I can’t say it’s a game changer, but yeah, it worked well enough. We were fine with it. I think what you have to consider is where is the intent and the mindset of the person you want to be taking action? Even on Facebook, one thing I was going to mention to you, Brian, in terms of two strategies that have worked well of things to advertise. Advertising content has actually worked pretty well. So taking a piece of content — and not making it seem like an ad — but take a blog post that’s really popular or a post that s converted people, and just advertise that instead of creating a landing page or putting them into an opt-in page. I ve had really good success with that.

I ve also had really good success from Twitter and Facebook on advertising contests. Contests are good because, for some of them, you don’t have to pay out right away. You pay out the prize over many years, or you pay out in installments. Advertising it actually is a great way for it to go more viral and get a really effective CPA (Cost Per Acquisition), or CPE, (Cost Per Email).

Brian Clark: Obviously, I m always a content guy, but it’s interesting of course that the same thing we teach people about what’s the right social network? Well, it depends. Who are you trying to reach? That’s absolutely the same thing with advertising except the stakes are just a bit higher when you start burning cash.

Noah Kagan: The thing to add to that, Brian, you re very right, your cash is at stake. In addition to that, what you have to consider is everyone s already doing Facebook. Everyone s already doing Twitter. A lot of people are doing Google already. They re a $100-$200 billion plus company. Where are people not advertising? That’s actually where I have some of the best success with spending money for results. Are there new networks like SnapChat that haven t been tapped out fully? Are there smaller bloggers? Are there new directories? The places where people haven t advertised yet, I’ve always had the best success.

Two Surprisingly Successful Recent Ad Campaigns

Brian Clark: It’s interesting because you ll see MailChimp and SquareSpace, heavy podcast sponsors. They re everywhere. You would imagine it s got to be working. You would hope that they actually care. I don t know about SquareSpace. They buy Superbowl ads.

Noah Kagan: I mean, I buy Senior Citizen home ads. I was talking to one — I don t know if I m allowed to mention his name — but it s a pretty popular health supplement company. He said that he gets 95 percent of his revenue from podcasts, and it s because he sponsors all the major podcasts. So I can t say 100 percent that it s working for everybody, but I m saying that s a channel that I would even consider.

What I look for in advertising, besides that it s ROI, is that it s scalable and repeatable because if you can do it one time, fine, but if you can t scale it or repeat it, like Reddit, for example.

In the beginning of AppSumo, I spent a crap ton of money on Reddit ads because not as many people were doing it, and it was really cheap. There was a lot of traffic, and over time, I couldn t repeat it. No matter what I did, no matter what we advertised, or which subreddit, it just stopped working. That s what happens with ads. When there s a short line at the grocery store, everyone moves into that one.

Brian Clark: So you re saying the actual popularity of the platform impacts your advertising just because of the sheer volume of competitive messages.

Noah Kagan: Yeah, because if you are advertising to Tim Ferris fans, and I am too, then it s just going to get more expensive until a point — for a certain person, it s profitable, but for other people, it won t be.

Brian Clark: Yeah, that s interesting. All right, Noah. I really appreciate you coming on today and sharing your wisdom. A lot of good stuff. A lot of things to digest. I would take this show as a starting point. Do your research. We re going to link up some of the resources that Noah already mentioned, including SumoMe, for you to check.

What s coming up next? Anything you want to preview or tease at?

Noah Kagan: We re developing out SumoMe. Besides even using SumoMe, I think everyone in general needs to build their own email lists. Facebook and Twitter are good backups to amplify your messages, but as things get more locked down, you basically want to be able to connect directly with your customers. Possibly the next thing we re not working on, but someone is — is being able to mass text message your customers, not in an annoying way, but in a permission way where they re looking forward to hearing from you.

Brian Clark: Yeah, there s a lot of people I think working on that. Anyway, thanks, sir, very much for your time.

Noah Kagan: Alright, brother.

The Transcript

Why Copyblogger Media is Betting Big on Podcasting

Robert Bruce: I guess we should start with the fact that we re in new digs here. We re in a new home. Rainmaker.FM has been around for a while, but this is the first episode that we re doing this. What do you think of this new place?

Brian Clark: I think it s kind of crowded. It used to be just us and those guys on The Lede.

Robert Bruce: Right.

Brian Clark: There s how many shows?

Robert Bruce: There are 10 shows, eleven if you count the Master Feed, which is all of the shows in one feed. You re convinced that not many people are going to use that Master Feed, but we ll see.

Brian Clark: Yeah, who knows? I don t know. I just think it s ironic that we re announcing our podcast network, and I have a cold and I kind of sound like Barry White, baby.

Robert Bruce: Do you have a fireplace going, and some scotch next to you?

Brian Clark: Oh yeah. Smoking jacket on.

Robert Bruce: What are your plans for the evening, Brian Barry?

Brian Clark: I think I m going to stop doing that before I embarrass myself further.

Robert Bruce: So here we are, Rainmaker.FM. If you re listening to this through iTunes, you should go check out quietly. We re not announcing this actually until next week. When this goes up it will be Thursday morning, but we re not actually publicly announcing this till next Monday, but check out Rainmaker.FM. Tell us what you think. It s the first live episode that we re doing here.

Brian Clark: Don t forget to give us a rating and a review on iTunes because all of these upstarts are coming along, and we need to increase our lead, so to speak.

Robert Bruce: Yes. You listening to this right now are among the first who have seen it, so thank you. Brian, there is a little interesting news item this week, and a bummer. We re starting this brand new media property, Rainmaker.FM, the same week that a major player is going down, and that s GigaOm, the news of GigaOm.com.

Brian Clark: Yeah, it s shocking to me and sad. It s been around as long as Copyblogger actually. It was about the same time that Om transformed it from a personal blog into a true media property. It just caught me by surprise because I think Om left a year ago to go join True Ventures as a venture capitalist, and there was an infusion of $8 million at the time. Now, on one hand, they either spent $8 million amazingly fast, and are completely broke, but I think probably that was a buyout of Om.

Maybe the cash didn t stay completely in the company or at all, and they had changed to a content marketing focus, in that they were primarily looking to sell research to make money. I think it just brings up one of these eternal questions. It s obviously not that content marketing doesn t work. If you re not in sync with your product or service matched up to your audience, you can still fail even if your content is fantastic like Gigaom. Yeah, It s a bit sad.

Robert Bruce: Fantastic.

Brian Clark: But it s also kind of a lesson at the same time.

Robert Bruce: Yeah, really good content, but also major property, major audience, major numbers going on over there for a long, long time. It is a bummer.

Brian Clark: The whole point of having an audience is listening to what they want to buy, not deciding what you want to sell, and that s been the Copyblogger story all along. Here we are launching a major new authority site based on audio, which is a way to reach a different audience than the core Copyblogger audience. Yet what we re selling — the very platform that it s built on — we know people want it, because from the launch in September, we are now into seven figures easily and growing every day.

The trick for us is not that we have to figure out what people want to buy. We ve done that from listening over the years. Now, it s how do you reach more of the type of people that are going to go for Rainmaker as opposed to self-hosted WordPress or something like that.

Robert Bruce: Yeah. Okay, we ve broken this down into three parts, today s episode. We re going to talk about that. We re going to talk about audio content in general and specifically what we ve been doing in the past for part one, what we re doing right now in the present with Rainmaker.FM, and then also what some ideas about what the future may hold.

We re going to stick to that little format. Some of the parts of the story is just going to be me interviewing you, or before I knew you, actually, then moving to the present and the future.

Let s go back to 2005. You launched Copyblogger in 2006, January of 2006. But I know you d been thinking for a long time about what you wanted to do, what type of content, what format, what type of topics you wanted to do.

But there s one thing in particular before you came up with the idea of Copyblogger. You had another idea. Tell us what that idea was and what this thing might have been.

More on Why I Didn t Start a Podcast in 2005

Brian Clark: In 2005, I exited the two real estate companies that I started, sold those to my partners which was a disaster, and ultimately left me with not much of anything. Just to keep it clear that I was not flushed with cash at that point. I had to hustle doing a few online projects in the fall of 2005 just to survive. Looking around at the time, you ve got blogging, which is growing up into pro blogging or commercial blogging.

The other interesting thing that happened and was going on was early, early, early podcasts. Remember they were named after the iPod? I don t know if that s lost on people at this point given that the iPod has been discontinued, and it s really the iPhone and various other technologies that have really caused podcasting to finally explode 10 years later, 9 years later. I was just so fascinated with the concept even though I d never done any form of audio recording outside of You know those little push button tape recorders we had when we had to record songs off the radio.

Robert Bruce: Oh yeah. Absolutely.

Brian Clark: And try to catch it before the DJ started talking or get that instance of the song. That must sound so insane to younger people. Then we d have to carry around a boom box on our shoulder, and we thought the Walkman, which was the size of a small attaché case, and yellow.

Robert Bruce: Okay, we can reminiscence all we want later.

A Short History of Copyblogger Audio Content

Brian Clark: Yeah, I was fascinated. I wanted to start a podcast even though I was completely unqualified to do it, yet I was qualified to write. Smartly, I would say, I started Copyblogger instead. I played to my strengths and that was fortuitous in lots of ways. Number one, I probably would have been terrible. Number two, podcasting crashed and burned. The big VC funded network, I can t remember what it was called, but Scoble was involved and some other technology people tied to blogging and RSS, and it crashed and burned.

Adam Curry, the former MTV VJ was known as the pod father and he was a big podcasting advocate. He was very persuasive about how powerful podcasting was, and his venture completely failed. I m not even sure what he s doing anymore. But he was the man. Everyone listened. Well, everyone being us nerds. We all listened to that show. Did you ever listen to Curry?

Robert Bruce: Oh, I was only aware of him from MTV. I was not aware of podcasting in general till about 2006, but no. No, I missed him in that format all together.

Brian Clark: Yeah. So I think we met in 2006, and you have always had this fascination with audio.

Robert Bruce: Yup. What s interesting to me about this is the crash and burn, the first crash and burn of audio online largely because it was expensive. A lot of the tools that we have now weren t around, so if you wanted to both produce it but also consume it, it was a lot more expensive and difficult to do all the way around. It s still not easy to do well. We ve been doing this now for a number of years — and we re starting this podcast network — and there s still bumps and bruises along the way. It s difficult to get really good audio quality all the time.

Brian Clark: Especially when you re managing a lot of people, and kudos to you for that. You and I, for four years we talked about it, 2006 and 2010, wasn t it 2010 that we launched the first?

Robert Bruce: Yeah.

Bring Clark: You wrote me an email. I was lying in some gutter somewhere, and you wrote me an email and said, Hey, you want to come work with us, with Sonia and I and everybody? One of the first conversations that you and I had was about starting a podcast, and that s exactly what we did.

It was in November of 2010, and it went really well. I mean it was mostly you and I, and Sonia would come on a lot, and then you or I would interview people, basic format, but it was a hardcore teaching format mostly, like everything else we do. And it went really well.

Why We re Betting Big on Audio, and You Should Too

Brian Clark: Yeah. It s interesting, because that show had rabid fans, yet here it was our perception — because we were killing it with text content. Part of the evolution here is it was hard, and the web from a search and sharing standpoint was just so text focused, yet a lot of people don t read. It s not necessarily something you can do while you re doing something else, like driving a car, one would hope. Although I do see that occasionally on the freeway, and I m like, What are you doing?

It s portable. It s on demand. It s all this perfect stuff for the modern world, yet it took a long time to shift. We never took that podcast too seriously. It seemed like just a novelty for some people because we had an audience full of readers, and you write a post that goes viral, you do a podcast and you re like, Hello?

Robert Bruce: Yeah. One interesting aspect of that that we realized quickly was that this was tapping into a whole new audience that we ve never talked about. Obviously there were some overlap from Copyblogger, of course, but there was a whole new audience of these audio people who we had never had the opportunity to talk to before.

Brian Clark: Yeah, and I think that s incredibly true today because there s a big portion of the web that doesn t read 1500-word articles, but they ll easily consume an hour of podcast at the gym, on the run, in the car, whatever the case may be — in the background while they re getting work done. It s radio, except it s on demand and portable.

Robert Bruce: Yeah, 2005, you re thinking about starting a podcast network. You veer into text, which was a smart decision at that time. Five years later, we start a single podcast, and then four years later, actually, let s finish that part. We abruptly ended Internet Marketing for Smart People — you just stopped doing it.

Brian Clark: It actually morphed into The Lede, and then we handed that over.

Robert Bruce: Yeah. There was a period of downtime, and then Jerod came on and Demian, and they started it up again as The Lede. It was pretty abrupt, and we just kind of stopped doing it. I mean we got busy like everybody else, building the company.

Brian Clark: Yeah, as key products and services.

Robert Bruce: Yeah, right. It s interesting to think about, ultimately, at some level, that we never would have probably articulated this, it was like this is something that can be left behind. If anything has to be, this is probably the thing. That wasn t a conscious decision, but of course it s the decision we made nonetheless.

Brian Clark: Yeah, it was a thing that if you don t have enough time in the day, then that was a thing, that we didn t see the return that everything s brought to us.

Robert Bruce: Yeah, and that s 2010. Now fast forward another four years, and we are launching the Rainmaker Platform, which from a product standpoint is really the future for us.

Brian Clark: That s the reason Copyblogger Media was formed in 2010 when we merged the individual businesses together.

Robert Bruce: But here s the thing, you came to me and said — we started talking about audio, and we d been talking about audio constantly throughout this whole time — but you said, I think I want to launch the product, specifically with a podcast. I said, A brand new podcast or what are you talking about because we don t have any traction. Of course, again, Copyblogger will back that up, but you wanted to start a brand new podcast leading up to the launch of the Rainmaker Platform, and that was going to be the way that we were going to launch this. Let s talk about that a little bit.

Brian Clark: We launched the pilot program.

Robert Bruce: Right. Correct, be specific.

Brian Clark: It was crucial because the pilot program got motivated people into the service, and we were able to take their feedback and evolve it from 1.0 to 2.0 before we ever mentioned it on Copyblogger. We did launch a product without ever mentioning it in text or at least on Copyblogger. We did do it with audio. There were three webinars there at the end, to try to boil down into some very intensive education, the concepts that were behind this media not marketing approach, which is a better way of explaining content marketing. A lot of light bulbs went off there.

It was almost unbelievable. I think it was Mike Stelzner who told me that he was listening to — we did the actual announcement of the Rainmaker pilot program was by audio. He was like, I couldn t stop listening. It was fascinating. I was like, Well, thank you, but I was just hoping I wasn t losing people because it was a completely different medium for me compared to writing the announcement post.

Robert Bruce: I got to give it to you because I was worried — and we talked about it but I ve really got to give it to you for that because it worked. I was wondering if it would or how it would work, but it really did.

Brian Clark: I hear that all the time in this company. Everyone keeps waiting me for to make a crazy decision that fails, not to say that all my decisions aren t crazy.

Robert Bruce: Yeah, right. Let s be clear here.

Brian Clark: There s usually a method behind my madness.

In 2013 as we re coming into the New Year, it s almost like you feel like coming, and what a year 2014 was for podcasting. Now I can t claim to be prescient enough to say, Yeah. I saw a serial coming.

Robert Bruce: Yeah, right.

Brian Clark: It s intuition. It s just an overall awareness that this is gaining momentum, and this is where the future of the audience is beyond the audience that we have. And it s time to go down with it. I was nervous too, frankly. I just didn t tell you.

Robert Bruce: Yeah. Well, and what do we know about this medium. Audio is so powerful from a logical standpoint, that you re talking into somebody s head on a regular basis and you become the listener — and this is true for me of the podcasts I listen to anyway — there s a sense of getting to know the person. Of course, you re not really getting to know them but there s a sense.

Brian Clark: I think there is some truth to that. I mean I m certainly more me in this format than I am in writing.

Robert Bruce: Right.

Brian Clark: Because in writing, every word has to be the right word, and I don t really have that luxury. The early new Rainmaker episodes were scripted, which was something we had never done before because we were trying to create this kind of NPR/educational experience that no one in our space had really done before. We forgot to mention that that part of it was not only new to us, but it was new to the market.

Robert Bruce: Yeah. That was 2014 in terms of our story of using audio in the ways that we have. To kind of close out this first section of the past, you and I have talked for years about the idea of a podcast network and kind of liking that. As we said before, it was impractical from a production standpoint and even from a cost standpoint.

Brian Clark: Do you remember that we always talked about it outside the context of Copyblogger because we just felt like our audience didn t like audio enough.

Robert Bruce: Yeah. We re Copyblogger. We write articles.

Brian Clark: Yeah, exactly. Until, the fall of last year and two light bulbs went off at the same time.

The Thinking Behind Our Decision to Build a Podcast Network

Robert Bruce: Yeah. Something happened there, I m not sure, but we both kind of agreed and it came together in a single conversation, I do remember that. We d been building for several years and we thought, Okay, this is crazy. Are we stupid? Let s do a podcast network. That brings us to the present.

I guess in talking about what we re doing now with Rainmaker.FM, I wanted to talk a little more philosophically about it, like why are we doing it, what were the decisions that we made. Some of it was just gut instinct and we just want to do it. But let s start with the general idea of audio versus text. As we were having these conversations, why do you think we were bending more towards audio in the last, let s say, two years?

Brian Clark: It is a way to reach other people. I think even more of our core audience is consuming more audio.

Robert Bruce: Yup.

Brian Clark: They re becoming podcasters themselves. It s just an evolution. I mean it s not like in the real world we are only readers and never watch video or listen to audio. Of course, we all do all of those things. We tend to prefer one medium or another. To this day, if someone tries to sell me an educational course — it could be the best course in the world — but if its video-based, I m just going to go, Well, that s useless unless they have transcripts, because I can get an idea from video, and I certainly like to watch entertainment like Better Call Saul last night.

Robert Bruce: Yup.

Brian Clark: Have you started watching the show yet?

Robert Bruce: I got the first episode in.

Brian Clark: Then?

Robert Bruce: That s as far as I am.

Brian Clark: The latest one is so good, but I m not going to spoil it.

Robert Bruce: Yeah, don t. Don t. I ll reach through this microphone and strangle you. I got caught back up in Sopranos, so I m screwed for another six months or whatever.

Brian Clark: I still haven t tried to do that because I know It affects my work productivity.

Robert Bruce: Yeah. You should take a sabbatical, a three-month sabbatical.

Brian Clark: Yeah, you let me know when I can do that, okay. You watch the house.

Robert Bruce: Just for the Sopranos. Yeah, where the audience is a big one here, and obviously everybody is aware of the kind of the rise of digital audio content and the ease of which the consumer s able to grab it.

Brian Clark: I think why we decided in that one conversation it was smart. The Rainmaker Platform is not a podcasting platform, but it s got some of the best podcast functionality anywhere.

Robert Bruce: Yup.

Brian Clark: You can create an entire network with it. It s got stats built right in. It s got submission built right in. It s really powerful, and of course it does about 50,000 other things. And Rainmaker.FM itself will demonstrate a lot of those things because audio is content, but it s not the entire aspect of what works best for lead generation or cultivating community, or conversion, all of that kind of stuff. It s a big part of what Rainmaker does. It s not the only thing. We re not selling it as a podcasting platform, but with the growing enthusiasm for audio content, almost every marketer should be using audio at this point.

We re kind of keyed in, and we re like, We need to reach the people we re not reaching, and we ve got all these great features, and we want to do more audio and it s just perfect. It s so funny, you and I decided this in a conversation, then we had to tell everyone else. The response was amazing, right? People were like beating down your door to be involved.

Robert Bruce: Yeah. This idea of not only the podcast because like we said we ve got the new Rainmaker podcast, which we should talk about the change in name here so there s no confusion a little bit, too.

Brian Clark: The change back you mean.

Robert Bruce: The change back, right. The original name of this show was New Rainmaker. We changed it to Rainmaker.FM for various reasons. Now because the network is itself Rainmaker.FM, this show is again what it once was.

Brian Clark: We actually changed the name before we made the decision, and then we just left it because it got the brand out there.

Robert Bruce: Yeah.

Brian Clark: We even changed the Twitter account. It became Rainmaker.FM. The platform became associated with Rainmaker.FM, and that was a very conscious decision to make sure that people understood the difference.

Robert Bruce: Yeah.

Brian Clark: The only thing you call New Rainmaker from now on is this show.

Robert Bruce: Yeah, so the why podcasting question I think is relatively obvious, but the next question that begs — in terms of what we re doing — is why a podcast network? Why this group of shows under one banner that we re starting with 10 shows? You ll see that this is going to rapidly grow in terms of the number of shows and as we work on issues of quality both in content and in production. Why a podcast network? Why even think along those lines?

Brian Clark: It s this other trend. Jay Baer has been talking about it a lot — employee generated content, tapping in to the people within your organization, whether it s a huge enterprise or a smaller business in order to create relevant content from the people who are in different facets not just marketing or in our case, editorial.

The people on the front lines, your chief of operations, your head of product development, all these people have perspectives that the folks of marketing need to understand better, yet why do we have to filter everything through marketing or editorial. In fact, some of those voices may turn out to be breakout stars. We started looking around our own organization, and we have a lot of Internet celebrities. Chris Garrett has been a blogger longer than me.

Robert Bruce: Yeah, in his own right. Yup.

Brian Clark: Yeah. Tony Clark used to write but as soon as he met me, he quit because he wanted me to do it all.

Robert Bruce: He does write. He writes a Copyblogger post every seven years, once every seven years.

Brian Clark: Is that it? Okay.

Robert Bruce: Yeah, that s the rule. The idea of tapping into your own resources and your own people — obviously if you re in a smaller organization or you re on your own, this is not necessarily going to apply — but the other side of this that does apply is talking to your talented friends and colleagues around you if this is the way you want to think.

In a moment, we ll do a quick overview of all the shows on the network, but you ll notice that we ve got currently two non-Copyblogger shows, folks that have been or are starting their own thing, and we ll be looking more into that as well. These are people who are not Copyblogger employees, but again, like Chris Garrett, in their own right, subject matter experts and interested in these topics.

A Brief Overview of the Current Rainmaker.FM Lineup

Brian Clark: People like Loren Baker, he founded Search Engine Journal. He works with Greg Boser at Foundation Digital. This guy knows his stuff. He s not really creating content on a regular basis. He has the expertise. He s got a great voice, and he was interested in doing a podcast. I m like, Hey, Loren, how about a show that s kind of focused on modern SEO? He s like, Yeah, absolutely, because we can assist in building his audience much more rapidly than he would be able to do alone.

Jon Nastor of Hack the Entrepreneur, that was just me and him hitting it off. I m like, Hey, we re doing this network. He s like, Yup. I m like, Wait, I haven t asked you yet. It was flattering that he would bring that because that s a great show. It s not going to be our approach to add existing shows to the network like in the way of recruitment. If it happens to happen, great. We re more interested in finding people with subject matter expertise, say Tim Hayden in mobile. They ve got an interest in podcasting we help them get started fresh. That makes more sense to us.

Also, what about this? In our audience out there, there s got to be a huge amount of talent aspiring to start their own show. Those may be the people we need to talk to because we can give them the most benefit with production, promotion, wisdom, what have we learned, what have we screwed up. All that kind of stuff becomes ingrained within the production of this site, and we re able to help people join us in a way that s mutually beneficial.

Robert Bruce: Yup. You mentioned Jon Nastor with Hack the Entrepreneur, Loren Baker s new show which is called — I got to say probably my favorite show title in the entire network right now — which is Search & Deploy.

Brian Clark: He threw out like five different titles to me, and I m like it s Search & Deploy. No, that was like the first or second one, and he kept giving me ideas, and I m like, No, it s Search & Deploy.

Robert Bruce: Yeah. You can stop now. You started this — let s go briefly through the other shows. Sonia Simone, our Chief Content Officer, she s running a show called the Confessions of a Pink-Haired Marketer.

Brian Clark: Which is another great title and the greatest show art ever.

Robert Bruce: Yeah, the show art is pretty amazing. Thank you, Lauren. She s doing a quick weekly monologue-rant type thing. I won t get into super detail with some of these descriptions. You can go to Rainmaker.FM and right on the homepage read a description of each show.

Stefanie Flaxman, she s Editor-in-Chief over at Copyblogger.com. Her show is called Editor-in-Chief. Talking about things, building your platform from that perspective.

Brian Clark: That s a really interesting show because it s instead of just like Grammar Girl or something, which is important, it s a methodology.

Robert Bruce: Yup.

Brian Clark: It s incredibly insightful and stuff that it s hard to talk about in another medium.

Robert Bruce: The grammar angle on that is huge — certainly there will be a lot of direct teaching with that — Stefanie and I were talking about it, building up to the launch of the network itself. She is hardcore in terms of getting all the details right. That kind of thing is going to be infused in her show for sure.

Anyway, that s kind of a must listen. Then we get into the weirder side of things with Demian Farnworth, which is par for the course, I think, from Mr. Farnworth — obviously it s some tongue-in-cheek there. But he s got a show called Rough Draft which is a daily show, very short-form monologue, four minutes. It s pure Demian for you pure writers out there. I have a great affection for this show already.

Brian Clark: Yeah. I mean everyone I hope is familiar with the epic homerun viral sensation post this guy writes. I mean anyone who s creating content or writing should listen to Demian, yet Demian is our resident crazy person. I think he replaced you in that.

Robert Bruce: Yeah. I think so.

Brian Clark: You re relatively sane. You just don t leave the house much.

Robert Bruce: No.

Brian Clark: But Demian is so much fun to listen to because he s got brilliance and insanity, right there, that fine line — he walks it every day.

Robert Bruce: Yup. If you re the pure writer, he s your man. Rough Draft is your show. Then we move into something like Hit Publish, Pamela Wilson, I don t know how much you want to talk about what s been going on behind the scenes here, but this is a phenomenal show on a couple of levels. First of all, Pamela is super smart.

Brian Clark: She s also been writing for Copyblogger I think longer and more consistently than anyone in history, and we ve had 150 guest writers.

Robert Bruce: Yeah.

Brian Clark: Something like that. She s almost been part of the team in spirit for a long time, and then of course she came on board, and she s just a badass. She s actually taking over Copyblogger.com.

Robert Bruce: It s probably a whole other episode in and of itself.

Brian Clark: It probably is. We ll get Pamela on here to talk about that.

Robert Bruce: Yeah. What s cool here though with Hit Publish, her show, is she decided to take the high production value road. She s doing a lot heavy-duty editing, working with our editor.

Brian Clark: She s kind of taking on what we were trying to do with New Rainmaker in the first iteration.

Robert Bruce: Exactly.

Brian Clark: Remember when we did those two episodes where I interviewed Sally Hogshead and just kind of interspersed it, again, like a very NPR format. She nailed it, though. She s got multiple voices. I did a recording session with her and answered four questions in a batch on different topics, and she did that with several other people. She s got all this material, and she just weaves it together with the help of our production team.

Robert Bruce: Yeah. I m sitting here thinking about all these. We re going to need to bring some of these folks on to talk about how they do.

Brian Clark: Absolutely.

Robert Bruce: Audio production is a big enough topic in and of itself and how people are putting their shows together, thinking about it, choosing their format, all of that.

Brian Clark: And what not to do yourself.

Robert Bruce: Yeah, which is by the way, we re going to learn obviously in these first months and first year, there s going to be some huge lessons on that, what not to do. Then we come to the best show of the entire network which is New Rainmaker.

Brian Clark: No bias there.

Robert Bruce: Jerod and I have an ongoing rivalry between New Rainmaker and The Lede. This has been going on for some time. He thinks The Lede is better, I disagree but we ll see how that pans out.

Brian Clark: Well, I have to side with you, Robert. I don t mean to be the impartial, or partial CEO, but I have to admit this is my show, our show, but I m part of us.

Robert Bruce: Right. I think that s smart. Speaking of The Lede, a lot of you are going to know about that show which is Jerod Morris, and Demian, again, makes an appearance weekly on The Lede. Sometimes they interview folks. They re going to change that up a little bit, so if you have been listening to The Lede, make sure you keep on track or check back in with it.
Then we get into some interesting things, a couple of little different things as we close up this overview of the opening shows, something like No Sidebar with Brian Gardner. He s our Chief Product Officer, founder of StudioPress.

Brian Clark: Yeah. Talk about a personal revolution, no pun intended, for those of you who remember that Brian effectively created the premium WordPress market with the Revolution theme. He has become Mr. Podcaster.

Robert Bruce: Yeah. The last couple of weeks have been really cool. He s kind of found his new thing. We ll see what he talks about on the podcast itself, but we ve been having these conversations, he and I. He s gotten into editing himself and doing the actual audio editing and dropping his bumpers in and making sure everything is perfect in how he wants it to be. He went out and stepped up on a microphone and built a little a recording studio for himself, so we might have created an audio monster there, we ll see.

Brian Clark: Brian doesn t do anything half ass. He just doesn t. StudioPress runs like a well-oiled machine, and he s just sitting there going, What do I do? First thing, though, he started building his sites on Rainmaker, and he s become like an amazing evangelist. He s like, I had a conversation with so and so, and they re coming over to the platform. Like, Really? I thought that was my job and but thank you. Thank you.

Robert Bruce: Right.

Brian Clark: Because business development is the hardest in the world, but with the Rainmaker Platform, often it s just a conversation, and then it s like we deal with migration issues and stuff like that. Anyway, he got really into the Rainmaker Platform, which was refreshing given that he s a hardcore WordPress guy, and he got it. I m not sure he was ever completely sold the whole three years of building because he was primarily running the StudioPress side of things. There s that, but then he actually got the title of his show, No Sidebar, from one of our shows.

Robert Bruce: Yeah. You were going on a rant about, I don t think it was landing pages specifically.

Brian Clark: Yeah. I think it was the landing page.

Robert Bruce: Yeah. Stripping everything down. There s no header. There s no sidebar. There s no extra crap, and he ran with it.

Brian Clark: It s nice to know I can say something random and have it turn into a media property.

Robert Bruce: Right. He s got his podcast, No Sidebar, but he also built — on the Rainmaker Platform — nosidebar.com, which is a weekly newsletter and is evolving constantly, so we ll see what he does with that. There s a lot going on there, and there s a lot to come from Mr. Gardner on the audio side of things.
Then we get into for you nerds and geeks out there, Chris Garrett and Tony Clark have launched a show called The Mainframe, and they re going to be talking about a lot of stuff, but particularly the intersection of marketing and technology and how to use these tools that we all have to use and how to use them better and be smart about it. They re also going to be talking about Dr. Who and whatever it is they re watching.

Brian Clark: Yeah. It s like the intersection of MarTech and Marvel. Because if you follow both of those guys on Twitter, they re just usually spazzing out about the latest X-Men news or whatever the case may be. We re like, Hey, you should do a show, and you should do that stuff, too. They re like, Are you sure? Because you re always talking about value for the audience and whatnot. I m like, But in this medium, people want to hear a little bit about what makes you, you. It s not like you and I didn t just make Breaking Bad, Better Call Soul, and Soprano references in midstream. It s just our geekery is different from their geekery, although I m also kind of a Marvel geek, too.

Robert Bruce: Then the last thing is of course the Master Feed, the Rainmaker.FM Master Feed. If you want all the shows in one place, the fire hose.

Brian Clark: This is the fire hose of Rainmaker.FM. With the podcast player now, it s in your phone or on the iPod or whatever, you could just stroll through everything that s newest and greatest, so it ll be interesting to see how many people adopt that. But it is definitely a way to never miss anything.

Robert Bruce: Right. One swipe, other shows you re not into, one swipe it s out of there. Yeah, exactly. That s my thought is if you don t want to miss anything, grab the Master Feed and you re good. That will be doable now, but we ll see in a couple of months when other shows come online.

Brian Clark: As more shows come online, we ll be able to make categorical feeds. The hardcore marketing stuff over here, technology and development over here with design, we ll figure that out, but it s too early to worry about that at this point.

What s Coming Next (and Soon) for Rainmaker.FM

Robert Bruce: So that s an overview of all the shows currently on Rainmaker.FM and that kind of wraps this second part, which is the present. Let s quickly talk about the future. There s a lot here that we re not going to get into, but just as a general kind of thing we ve talked, you and I, before on this show about how the future of audio itself, the future of radio and the future of audio itself online, as the technology becomes even easier than it is now for the general consumer. This is one reason why we ve built this podcast network, because we want to be tied into that wave. We want to go where the audience goes. We want to go into the stream in the direction that it s already flowing, and audio is definitely flowing in this direction. It s not the only reason, but it certainly is one consideration.

Brian Clark: Well, right now you ll see on the home page with the headline that it s focused specifically on digital marketing.

Robert Bruce: Correct.

Brian Clark: As far as we can tell, and we ve looked, just at launch we re the largest digital marketing podcast network in the world. If we re wrong about that, drop a comment, let us know because I d love to see, but as far as what I can see in iTunes or even in Google, this is out of the gate the largest digital marketing podcast network around. I think we ll be double the size in a month or so, which is fairly ambitious — I don t want to overstate the case here — but you could imagine with the brand and the continued ease and popularity of podcast as an on-demand, portable education source for people who need the latest tips, tactics, stories, strategies, all that stuff to stay at the top of their game.

The brand Rainmaker.FM could encompass all of marketing and sales not just digital marketing. That remains to be seen. That would be super ambitious. I mean that s literally what should be a VC-funded company, and yet to this day, we are still completely bootstrapped and self-funded. We re just reinvesting more of what we make into the future, as all smart companies should.

Robert Bruce: I want to run something by you to close this out, and that is kind of a picture — I was digging around — This was months ago when we were first really seriously talking about how this might work, and in the 1920s and 30s, you look at a company like NBC and specifically with the radio station — that s what it was, and what they were doing and how they were developing shows and how they were developing talent.

This may be an obvious connection to some, but I think it s worth saying that it really is no different other than thinks like money and funding and technology of course. NBC building their broadcast system, obviously on a smaller scale and on a more streamlined scale, there s not much difference there. We re doing something here, not going to be as big as NBC, of course, that s not what I m saying.

Brian Clark: What? Now come on, Robert.

Robert Bruce: Yeah. Right. Sorry, about that.

Brian Clark: Maybe you re feeling a little overworked right now but let s not box ourselves in.

Robert Bruce: Let me rephrase. The metaphor stands. This is what — and what you can do as well is think like this — look to the past for those cues, for the cues of quality, for the cues of professionalism, for structure. Of course, the technology has changed, and I find it interesting that in the 1920s and 30s when NBC was this powerhouse and even more on the rise. We re getting into the 20s and 30s again, and maybe this is something to look at going forward where an individual could do this. I mean this is a lot of work. Maybe someday we ll talk about what went into this.

Brian Clark: Yeah. Even more, it s more relevant.

Robert Bruce: But you can build your own radio station.

Brian Clark: Look at Procter & Gamble. I use that as an example all the time. They started off with soap operas as radio shows to reach housewives to sell soap to, literally, soap operas. I like that one even better because we are starting off as a content marketing play effectively. We are our own sponsor, but just like Procter & Gamble ended up being one of the largest brand advertisers in history, there is nothing stopping us from expanding into accepting sponsorship ourselves.

Robert Bruce: Yeah, right.

Brian Clark: Again, that is not on the plate at this point. But you just look how relatively primitive things are in media when they start, everything from the original films which were just stage plays to early television. What comes around goes around kind of thing, which is ironic, but at the same time, we also get more sophisticated. We get more scale, and there s a lot of money looking at podcasting right now. That s the other side of things. Are we going to even be allowed to make this into what we wanted on our own?

Robert Bruce: To exist without taking some of that. So as far as the future, that s the picture. Obviously, more shows. We hope to grow the audience of course. On the company and product side, we ll see what happens there, but obviously the growth and evolution of the Rainmaker Platform. Really, that s it. Any other final thoughts before we close this one out and put it in the can?

Brian Clark: No. I d love to have you guys and gals go over to Rainmaker.FM, sample some of the other shows, poke around. This is very early stages for the site. It will grow and evolve in sophistication using more and more of what Rainmaker has built right in, and let us know what you think just knowing that there s more to come. Also if you re listening to this right away, there has been no public announcement of this other than this.

Robert Bruce: As always, you guys are first.

Brian Clark: We re not going to cry if you talk about it, but the official launch is Monday the 16th.

Robert Bruce: Yeah. A final note on that. If you go to Rainmaker.FM and you want to get everything delivered, there s a big green free registration button you ll see. Click that button. That will get you into our weekly email. Right now it s weekly. We re working on how to deliver that the best way from that source.

Brian Clark: Yeah, it will be weekly. It may be the best option right now because we re still getting all the shows into iTunes and all that, so there may be a brief lag between iTunes catching up with us. But as far as our property, our real estate — lesson here, not dependent on iTunes one bit — it s all ready to go for you to take in the initial shows.

Robert Bruce: Brian, thanks, and wherever or whenever you guys out there are on the Internet, good luck to you. We ll see you next week.

Brian Clark: Take care, everyone.